About Alberto
IT Transformation Lead with 15+ years of experience delivering complex CRM, ERP and Microsoft programs in international environments.
I help organizations successfully deliver large-scale transformation initiatives while ensuring alignment between business objectives and technology execution.
I combine strong delivery leadership with a commercial mindset, having managed portfolios of $3–4M, grown strategic accounts, and contributed directly to winning consulting deals up to $900K.
CORE SERVICES
- IT Transformation Program Leadership (CRM, ERP, Microsoft ecosystem).
- Project / Program Management for complex delivery environments.
- AI & Copilot use case identification and integration into business processes.
- IT Business partnering and stakeholder alignment.
- RFP / Pre-sales support and solution development.
KEY STRENGHTS
- End-to-end program leadership across complex, multi-country environments.
- Executive stakeholder management (CIO, CTO, business leadership).
- Risk, dependency and delivery management across multiple workstreams.
- Strong bridge between business needs and technology solutions (CRM, ERP, Microsoft, AI).
- Experience supporting RFPs, pre-sales and solution shaping.
Spanish
Native or bilingual
French
Fluent
English
Native or bilingual
German
Conversational
Can work on-site
Geneva (up to 50km), Zurich (up to 50km), Basel (up to 50km), Lucerne (up to 50km), Lausanne (up to 50km)
Experience
- NTT DATAExecutive Manager - Client & Delivery LeadershipPUBLIC SECTORJanuary 2022 - November 2025 (3 years and 10 months)Geneva, Switzerland
- Managed a portfolio of strategic international accounts with an overall scope of approximately USD 3–4M, combining delivery accountability with account growth, financial oversight and executive stakeholder management.
- Scaled client revenues significantly, growing one account from USD 200K to USD 800K and another from USD 300K to USD 500K through trusted advisory, proactive opportunity shaping and solution-led selling.
- Led multidisciplinary teams of up to 20 direct and 40 indirect resources, including team members, team leads, project managers, vendors, partners, subcontractors and internal product teams.
- Owned the full deal lifecycle, from RFP analysis and solution shaping to technical and financial proposal development, negotiations and executive presentations; won multiple deals with an average value of around USD 400K and a largest deal of USD 900K.
- Worked weekly with client CIO, CTO and CDO stakeholders and daily with General Managers and Partners internally, building a reputation as a trusted advisor able to understand executive priorities, risk appetite and transformation goals.
- Improved delivery economics by introducing and defending a nearshore/offshore model that increased cost efficiency while maintaining delivery quality, senior stakeholder management and implementation control.
- Took a leadership decision against the prevailing management view to address underperformance in an internal production unit, then convinced C-level decision-makers to act; the intervention improved delivery performance, reduced project risk and prevented further financial leakage.
- NTT DATASenior Project ManagerHEALTH AND WELLNESSJanuary 2018 - January 2022 (4 years)Geneva, Switzerland
- Led end-to-end implementations across CRM, ERP, API management, BI and Microsoft platforms, combining project governance with deep business understanding across public sector, international organizations and regulated industries.
- Managed complex SDLC activities using agile ways of working, with close attention to governance, risk mitigation, change control, quality assurance, reporting and successful adoption of services, processes and technology.
- Ran workshops, alignment sessions and executive steering committees, translating business needs into implementation roadmaps, managing issues transparently and maintaining decision-making momentum among senior stakeholders.
- Participated in multi-country transformation programs, including a pharmaceutical CRM rollout for country waves that required localization, phased deployment planning and coordination across diverse stakeholder groups.
- Supported the end-to-end rebuilding of business processes and technology implementation for an entire business unit, one of the most complex programs in the portfolio.
- Oversaw user acceptance testing, functional documentation and change management planning, including communication, training and stakeholder targeting approaches to improve adoption.
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Education
- PMP certificationProject Management Institute2026PMP Certification
- Scrum MasterScrum Alliance2020Scrum Master
Certifications
- PMPProject Management Institute