About Assarin
English
Fluent
Thai
Native or bilingual
Experience
- ProphixIT Support EngineerDIGITAL AND ITAugust 2022 - Today (3 years and 10 months)Anderlecht, Belgium
- Manage IT materials life cycle, including planning, purchasing, deploying, operating, supporting, upgrading, and retiring.
- Administer organization-wide IT systems through Microsoft 365 Admin Center, Active Directory, Entra Admin Center, SharePoint Admin Center, Exchange Online Admin Center, Microsoft Teams Admin Center, JAMF PRO, and Intune Admin Center, including configuring devices, ensuring compliance, setting baselines, deploying applications, managing corporate Windows environments, and enrolling devices via Intune.
- Implemented Security Baselines and Configuration Policies to enforce endpoint compliance and device restrictions.
- Managed Mobile BYOD enrollment using App Protection Policies to secure corporate data on personal devices
- Configured Windows Update Rings to control staged rollouts and minimize user disruption
- Deployed Win32, MSI, and LOB applications via Intune with targeted group assignments
- Enrolled and managed corporate devices in Intune with compliance policies and Conditional Access integration
- Set up Windows Autopilot for zero-touch provisioning and out-of-box device deployment
- Respond to user IT support requests via phone, email, Teams, walk-ins, and the ServiceNow ticket system, track and manage incidents/requests and IT assets, and follow up with users to ensure their IT systems are fully functional after troubleshooting.
- Research and identify solutions to software and hardware issues.
- Deploy, update, and support Macs via JAMF PRO.
- Provide IT orientation to new users.
- Monitor and respond to endpoint potential threats.
- Attend weekly operational review meetings with support members, IT infrastructure manager, Infosec, and security VP to review and discuss outstanding work.
- Support Ivanti dispatch devices and update devices.
- Install and set up network switches and Meraki access points to ensure robust and secure network connectivity
- Serco (External DG Interpretation of the European commission)User Permanent Installation User Expert JuniorMarch 2022 - August 2022 (5 months)Brussels, BelgiumSupport communication internally via outlook, Phone call.
- Documented technician team planning according to technical request of an event.
- Dispatching technically requested by SMT service management.
- Updated room database.
- Understand and experiences of ticket system SMT.
- Created ticket (SMT) from user or technician phone call and email.
- To assist colleagues in ensuring that all tasks within the Helpdesk are handled.
- Attended weekly operational review meetings with Team leader, Technician and Engineer to review/discuss outstanding works.
- Created statistics dashboard of the incident with Power BI desktop.
- Organized and planning annual preventive maintenance of conference room for the team.
- Provided the answer of technical request by user or colleagues.
- Created share point list for a maintenance team to shared content such as team planning, calendar, shared document.
- Created application form with Power App for team daily assignment which integrate with Microsoft list and keep monthly data as excel files to provide statistic dashboard with Power BI
- Created statistic dashboard of team member monthly assignment with Power BI.
- Organized the requested of SONO (meeting/event out side conference room and assigned to colleagues)
- Serco (External DG Interpretation of the European commission)AV&C OperatorNovember 2021 - March 2022 (4 months)Brussels, BelgiumSupport communication internally via outlook, Phone call.Documented technician team planning according to technical request of an event.Dispatching technical requested by SMT service management.Updated room data base.Understand and experiences of ticket system SMT.To assist colleagues in ensuring that all tasks within the Helpdesk are handled.Attend weekly operational review meetings with Team leader ,Technician and Engineer to review/ discuss outstanding works.Present statistics dashboard of the incident with Power BI desktop.
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Education
- PC- en netwerktechnicus — IT & Networking ProfessionalINTEC Brussel vzw2021One-year intensive IT and networking programme covering: Windows Client & Server, CCNA Cisco networking, virtualisation, cybersecurity introduction, Active Directory, Exchange, firewall, VoIP, Linux CLI, storage and hardware. Conducted in Dutch (420+ hours). Issued by VDAB in partnership with ESF and actiris.brussels.
Certifications
- Microsoft 365 Certified: Endpoint Administrator AssociateMicrosoft2024
- ISC² CC — Certified in CybersecurityISC22023