About Burak
With a strong background in system engineering, IT infrastructure, and service management, I bring hands-on experience across IT operations, project delivery, and service ownership. My work focuses on improving IT services, processes, and tools by combining technical expertise with a structured, business-oriented approach.
I started my career in an outsourcing environment, working across a wide range of client infrastructures where I was responsible for system engineering, endpoint management, and on-site support, while also leading and contributing to infrastructure projects. Building on this, I moved into an internal global IT role, taking ownership of services and platforms, managing international infrastructure projects, supporting audits and compliance activities, and working closely with stakeholders to analyze requirements and continuously improve processes. In this context, I also act as technical and business service owner for key tools and drive automation and optimization initiatives to enhance efficiency and service quality.
Outside of work, I value discipline, continuous improvement, and balance – principles that also shape the way I approach my work.
German
Native or bilingual
Turkish
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Georg Fischer Piping SystemsGlobal IT Operational Services ManagerRETAIL (LARGE RETAILERS)July 2024 - March 2026 (1 year and 8 months)Schaffhausen, Switzerland
IT-Operations & Service Management
- Leading and continuously evolving global IT services and platforms, including license, cost, and security management. Acting as Technical and Business Service Owner for platforms such as Atlassian and Smartsheet, ensuring scalability, governance, and business alignment.
Project Management
- Managing and delivering international IT projects, including site consolidations, server migrations, and infrastructure separations. Coordinating cross-functional teams and supporting on-site activities such as location assessments.
Compliance & Audit
- Conducting IT reviews across international locations to ensure compliance with global standards. Supporting audits, driving remediation actions, and ensuring timely resolution of findings and escalations.
IT-Strategy
- Evaluating and implementing modern IT solutions with a focus on performance, cost-efficiency, and user-centric design.
Service Delivery Management
- Managing external service providers, ensuring SLA compliance, and maintaining high service quality across global operations.
- iSource AGOnSite System EngineerDIGITAL AND ITJuly 2019 - June 2024 (4 years and 11 months)Zürich, Switzerland
Project & Process Management
- Lead and co-lead roles in infrastructure projects
- Site assessments for infrastructure-related initiatives
- Process optimization and automation
- Consulting customers on new technologies and solutions
- Development of patch management strategies
System & Endpoint Engineering
- Design, implementation, administration, and operation of endpoint management solutions (Intune)
- Endpoint and lifecycle management with Intune & SCCM
- Software packaging for Intune
- Handling of Major Changes
- Product Service Owner
- Network engineering
Support & Operations
- 1st, 2nd Level and Onsite Support
- Maintenance and improvement of monitoring service
- Processing ITSM tasks
- iSource AGService Operation EngineerDIGITAL AND ITFebruary 2018 - June 2019 (1 year and 4 months)Zürich, Switzerland
- Operation and monitoring of server infrastructures, backup systems, and endpoint environments
- Contribution to infrastructure projects, from implementation to operational handover
- Management of service requests and change processes (ITSM)
- Delivery of 1st and 2nd level support, including on-site interventions
- Implementation and administration of patch management solutions to ensure security and compliance
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Education
- Certified Business Information Technology Specialist (HF)IFA Weiterbildung AGCertified Business Information Technology Specialist (HF)
- Vocational and Technical High School Diploma (BMS)Berufsmaturitätsschule WinterthurVocational and Technical High School Diploma (BMS)
Certifications
- Certified Project Management Associate - IPMA Level DVZPM2022
- Certified Jira Cloud AdministratorSeibert Atlassian Platinum Solution Partner2025