About Charrier
French
Native or bilingual
English
Fluent
Chinese
Conversational
German
Basic
Experience
- Hôtel le Grand ChaletProject manager and in charge of the transformation Digital, commercial and ITHOSPITALITYSeptember 2023 - January 2026 (2 years and 4 months)Lausanne, SwitzerlandChallenges:
- Low website visibility
- Serious web performance and SEO issues
- Difficulties engaging with prospects
- Major IT challenges and poor tool synchronization
- Large difficulties in collaborate with all the team due to lack of project management tool implemented
Solutions implemented:- Full website redesign in 3 languages and communication restructuring
- Creation of IT processes and work workflows to support the teams
- Implementation of email and social media campaigns
- Development of a new business branch → B2B
Results:- +80% increase in website traffic
- -50% reduction in manual processes for team members
- -13% reduction in operating costs
- Improved customer retention rate
- Improved team productivity and well-being
- Reduced dependency on Booking.com, with a shift towards direct website reservations
- Durieu SAProject manager Logistics ITRAW MATERIALS INDUSTRYJanuary 2025 - November 2025 (10 months)Lille, FranceThermaCote Europe is the European subsidiary of ThermaCote®, an American company specializing in high-performance ceramic-based thermal insulation and moisture control coatings.Objectifs de la mission : Déployer un nouveau modèle logistique dans le but d'externaliser l'activité logistique de la société pour gagner en flexibilité, efficience et coût.Challenges:
- Reprise de projet à l'arrêt car départ du CDP
- Gestion de crise avec les équipes internes et externes
- Reprise et stabilisation des accords avec les partenaires logisticiens et transporteurs (navettes et livraison chez les clients)
- Pas de design des flux avec les équipes internes et les équipes externes
Solutions implemented:- Audit of existing logistics, sales, customer support processes
- Design des différents flux avec les métiers (logistiques, transports, supply, services clients, ventes...)
- Chefferie de projet sur l'entiereté du projet et responsable de la relation entre le client et les prestataires
- Documentation de l'ensemble des processus
- Déploiement des flux informatiques (WMS, ERP, CMS...)
- Optimisation et pilotage des budgets
- Accompagnement des équipes sur la prise en main des nouveaux environnements
- Co-pilotage de l'activité avec les équipes
Results:- Réduction des taux de casse < 0,3[
- Amélioration drastique sur les délais de livraison clients
- Appaisement des équipes sur la partie logistique ce qui a amené une meilleure efficience des collaborateurs
- Modèle logistique ayant désormais la possibilité d'accepter les augmentation à deux chiffres de volume
- Changement des équipes sur l'utilisation d'outils collaboratifs.
- ThermaCote europeProject manager sales and ITCHEMICALMay 2024 - December 2025 (1 year and 7 months)Paris, FranceThermaCote Europe is the European subsidiary of ThermaCote®, an American company specializing in high-performance ceramic-based thermal insulation and moisture control coatings.Challenges:
- Providing effective tools for the sales teams
- Generating prospects to grow the sales pipeline
- Low visibility on professional social media platforms
- Limited content available to support sales reps
- No centralized system to manage client requests
- No tools to manage cross-team projects
Solutions implemented:- Audit of existing sales processes
- Evaluation of various CRM, project management, customer lifecycle management, and lead generation solutions
- Deployment of multiple technology platforms and team training (CRM, project management, and Customer Success tools)
- Design of lead generation scenarios (sequencing, email campaigns, phone outreach)
- Deployment of sales performance dashboards for the sales teams
- Creation of processes and workflows across the entire business model
- Strategic advisory to the founder on team management and performance
Results:- Launch of online campaigns
- Improved team efficiency and cross-functional collaboration
- Acquisition of new clients and partners
- Increased customer satisfaction
- Documentation of all key processes to streamline onboarding and support continuous sales team performance
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Education
- Licence ProfessionnelleUPEC Lieusaint2013Licence Professionnelle Commerce International
- BTS, Assistant de gestionLycée de Montgeron2010BTS, Assistant de gestion