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Charrier NicolasCN

Charrier Nicolas

Project Management Officer | IT - AI - Sales

€800/day
Lausanne, CH
8-15 years

Average response time: 1 hour

About Charrier

With more than 15 years of international experience in business development, IT and organizational transformation, I support companies and entrepreneurs in building, evolving, and scaling their organizations.

My work focuses on helping businesses grow and transform sustainably by aligning people, technology, and strategy.

I have developed a strong expertise in organizational transformation and in supporting teams and leaders across domains such as IT, Automation, Artificial Intelligence, Sales, E-commerce, and Marketing, with the goal of improving performance and enabling companies to scale efficiently.

My background is deliberately transversal, combining Sales (Retail & E-commerce), IT systems, digital transformation, and large-scale project management. This cross-functional perspective allows me to understand complex environments and connect strategic vision with operational execution.

My international journey began early. At 14 years old I started traveling internationally as a semi-professional skateboarder, which opened the door to discovering different cultures and ways of thinking. Since then, I have lived and worked across North America, Spain, China, and now Switzerland.

These experiences shaped the way I approach business: by looking at problems from multiple angles — technological, organizational, and human.

I believe that lasting success is never the result of one individual alone, but of collective intelligence — questioning, learning, building, and growing together.
  • French

    Native or bilingual

  • English

    Fluent

  • Chinese

    Conversational

  • German

    Basic

Can work on-site
Lausanne (up to 50km), Genève (up to 10km), Montreux (up to 50km), Fribourg (up to 10km), Orbe (up to 30km)

Experience

  • Hôtel le Grand Chalet
    Project manager and in charge of the transformation Digital, commercial and IT
    HOSPITALITY
    September 2023 - January 2026 (2 years and 4 months)
    Lausanne, Switzerland
    Challenges:

    • Low website visibility
    • Serious web performance and SEO issues
    • Difficulties engaging with prospects
    • Major IT challenges and poor tool synchronization
    • Large difficulties in collaborate with all the team due to lack of project management tool implemented

    Solutions implemented:

    • Full website redesign in 3 languages and communication restructuring
    • Creation of IT processes and work workflows to support the teams
    • Implementation of email and social media campaigns
    • Development of a new business branch → B2B

    Results:
    • +80% increase in website traffic
    • -50% reduction in manual processes for team members
    • -13% reduction in operating costs
    • Improved customer retention rate
    • Improved team productivity and well-being
    • Reduced dependency on Booking.com, with a shift towards direct website reservations
    Commercial Branding Service client
  • Durieu SA
    Project manager Logistics IT
    RAW MATERIALS INDUSTRY
    January 2025 - November 2025 (10 months)
    Lille, France
    ThermaCote Europe is the European subsidiary of ThermaCote®, an American company specializing in high-performance ceramic-based thermal insulation and moisture control coatings.

    Objectifs de la mission : Déployer un nouveau modèle logistique dans le but d'externaliser l'activité logistique de la société pour gagner en flexibilité, efficience et coût.

    Challenges:

    • Reprise de projet à l'arrêt car départ du CDP
    • Gestion de crise avec les équipes internes et externes
    • Reprise et stabilisation des accords avec les partenaires logisticiens et transporteurs (navettes et livraison chez les clients)
    • Pas de design des flux avec les équipes internes et les équipes externes

    Solutions implemented:

    • Audit of existing logistics, sales, customer support processes
    • Design des différents flux avec les métiers (logistiques, transports, supply, services clients, ventes...)
    • Chefferie de projet sur l'entiereté du projet et responsable de la relation entre le client et les prestataires
    • Documentation de l'ensemble des processus
    • Déploiement des flux informatiques (WMS, ERP, CMS...)
    • Optimisation et pilotage des budgets
    • Accompagnement des équipes sur la prise en main des nouveaux environnements
    • Co-pilotage de l'activité avec les équipes

    Results:

    • Réduction des taux de casse < 0,3[
    • Amélioration drastique sur les délais de livraison clients
    • Appaisement des équipes sur la partie logistique ce qui a amené une meilleure efficience des collaborateurs
    • Modèle logistique ayant désormais la possibilité d'accepter les augmentation à deux chiffres de volume
    • Changement des équipes sur l'utilisation d'outils collaboratifs.
    logistique Transformation des organisations Gestion de crise Gestion des transports
  • ThermaCote europe
    Project manager sales and IT
    CHEMICAL
    May 2024 - December 2025 (1 year and 7 months)
    Paris, France
    ThermaCote Europe is the European subsidiary of ThermaCote®, an American company specializing in high-performance ceramic-based thermal insulation and moisture control coatings.

    Challenges:

    • Providing effective tools for the sales teams
    • Generating prospects to grow the sales pipeline
    • Low visibility on professional social media platforms
    • Limited content available to support sales reps
    • No centralized system to manage client requests
    • No tools to manage cross-team projects

    Solutions implemented:

    • Audit of existing sales processes
    • Evaluation of various CRM, project management, customer lifecycle management, and lead generation solutions
    • Deployment of multiple technology platforms and team training (CRM, project management, and Customer Success tools)
    • Design of lead generation scenarios (sequencing, email campaigns, phone outreach)
    • Deployment of sales performance dashboards for the sales teams
    • Creation of processes and workflows across the entire business model
    • Strategic advisory to the founder on team management and performance

    Results:

    • Launch of online campaigns
    • Improved team efficiency and cross-functional collaboration
    • Acquisition of new clients and partners
    • Increased customer satisfaction
    • Documentation of all key processes to streamline onboarding and support continuous sales team performance
    CRM Gestion de projet technique Administration des ventes Développement international

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Education

  • Licence Professionnelle
    UPEC Lieusaint
    2013
    Licence Professionnelle Commerce International
  • BTS, Assistant de gestion
    Lycée de Montgeron
    2010
    BTS, Assistant de gestion

Skill set

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