Description

Polyglotte confirmée, j'ai eu la chance de vivre dans différents pays d'Europe ces dernières années, où j'ai pu découvrir divers métiers et industries, ainsi que des mentalités et des méthodes de travail qui n'ont fait que confirmer ma volonté d'évoluer dans un métier proche des autres.

J'éprouve du plaisir à entamer et finaliser des procédures de vente, mais aussi à accompagner des clients au quotidien, pour rendre leur expérience unique et positive.

Étant extrêmement mobile, je suis disposée à faire des missions aussi bien en total télétravail que sur site, selon le besoin.

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual
German
Conversational
Spanish
Fluent

Workplace preferences

Remote only

Primarily works remotely

OnePilot
Customer Operations Specialist
E-COMMERCE
October 2025 - Today (8 months)
Malaunay, France
Delivering high-tier customer assistance across Phone, Live Chat (WhatsApp), and Email
in French, English, Spanish, and German.
Independently managing end-to-end customer relations and complex technical
resolutions for a diverse European portfolio.
Designing and implementing snippets and CRM shortcuts to drastically reduce Average
Handling Time while maintaining premium response quality.
Remote Collaboration: Proven ability to work independently in fast-paced, distributed environments.
Outils de ticketing Gestion SAV E-commerce Service client Gestion de la relation client (CRM)
Medier
CRM Executive
ENTERTAINMENT AND LEISURE
January 2025 - September 2025 (8 months)
Limassol, Cyprus
Writing content, creating snippets and implementingjourneys for CRM Campaigns. Monitoring data and taking decisions based on previous results and market analysis. Creating segments to target specific users. Developing funnels and automations. Training newcomers on tools and processes. Doing the QA of content andjourneys. Daily use of Symplify, Excel, Jira, Slack, Confluence, Power BI.
marketing automation Emailing CRM Content marketing PowerBI
Medier
Customer Support Specialist
ENTERTAINMENT AND LEISURE
June 2024 - December 2024 (6 months)
Limassol, Cyprus
Providing support to customers within the I-Gaming industry through emails and Live Chat. Liaisingwith other departments to ensure issues are solved promptly. Working shifts so that clients can receive support at anytime, hence building loyalty. Daily use ofZendesk, Dixa, Confluence, Textblaze &Slack.
Live chat Gestion des emails Zendesk iGaming Dixa