CSAbout Corinne
I’m a freelance consultant and facilitator with 10+ years of experience helping organizations enhance customer engagement, drive innovation, and build digital capabilities. I specialize in customer experience (CX), marketing strategy, and cross-functional collaboration within complex, global matrix environments.
My approach combines design thinking, agile methodologies, and creative problem-solving to help teams co-create meaningful solutions that deliver real impact. I’m passionate about turning strategy into action — from designing workshops and capability programs to leading transformation projects that boost engagement and efficiency.
I bring structure, energy, and empathy to every collaboration, creating environments where teams think differently, connect deeply, and deliver lasting results.
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Ich bin freiberufliche Beraterin und Facilitatorin mit über 10 Jahren Erfahrung in der Unterstützung von Unternehmen bei der Stärkung von Kundenengagement, Innovationskraft und digitalen Fähigkeiten. Mein Schwerpunkt liegt auf Customer Experience (CX), Marketingstrategie und der Zusammenarbeit in komplexen, globalen Matrixorganisationen.
Mein Ansatz verbindet Design Thinking, agile Methoden und kreatives Problemlösen, um Teams dabei zu unterstützen, gemeinsam wirkungsvolle Lösungen zu entwickeln. Ich helfe, Strategien in greifbare Ergebnisse zu übersetzen – durch Workshops, Capability-Programme und Transformationsprojekte, die Engagement und Effizienz nachhaltig steigern.
Ich bringe Struktur, Energie und Empathie in jede Zusammenarbeit ein und schaffe Räume, in denen Teams anders denken, sich stärker verbinden und messbare Resultate erzielen.
German
Native or bilingual
English
Fluent
Can work on-site
Basel (up to 50km)
Experience
- The Janssen Pharmaceutical CompaniesPlatforms and Analytics LeadJune 2022 - August 2024 (2 years and 2 months)Zug, SwitzerlandTeam lead responsible for definition and roll-out of digital customer engagement strategy, commercial excellence and capability building in Janssen Pharma Switzerland• Drive digital customer engagement excellence, ensure global local alignment and best practice sharing Define and implement KPI framework to track and optimize digital customer engagement Lead engagement initiatives: AI recommendation engine, Commercial KPI framework, CRM excellence Lead capability building to ensure customer engagement and usage of technologies Drive integrated customer experience (ICX) through insight driven and omnichannel engagement
- Johnson & Johnson External Innovation groupStrategic AssistantJanuary 2023 - December 2023 (11 months)Zug, SwitzerlandWork as a Strategic Assistant for senior management within Global Johnson & Johnson Innovation group focused on growth strategy programs, external innovation and partnerships Internal assignment as part of talent development GROW initiative.
- Mundipharma Medical CompanyGlobal Senior Manager Digital CapabilitiesDecember 2021 - May 2022 (5 months)Basel, SwitzerlandLead Global Omnichannel and Digital Capabilities Building across global organization (including Europe, Asia, LAM, ex-US), partnering with key markets in matrix environment Drive strategy for digital customer engagement excellence••• incl. adoption in local markets Define and drive customer experience excellence with omnichannel and digital capabilities strategy Definition and execution of omnichannel campaign strategy, build learning community, run digital readiness trainings and workshops, drive local strategy alignment and implementation Drive digital performance marketing excellence (global-local alignment for KPI definition and achievement)
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Education
- Master of Science and Bachelor ofArtsUniversity of Basel2015Master of Science and Bachelor ofArts
- Co-Active Coach Certification ProgramCo-Active Training Institute2024Co-Active Coach Certification Program