Elisa R.

Account Management: successfully managing high-value accounts and delivering customized solutions aligned with client needs and business objectives | Client Relationship Management: built and nurtured long-term relationships with key clients, acting as a trusted advisor to enhance client satisfaction and retention | Sales Leadership: drove revenue growth through strategic sales initiatives and consistently exceeding sales targets | Business Development | Project Management: led cross-functional teams to ensure the on-time, on-budget, and seamless delivery of complex projects | Commercial Negotiations: led contract discussions, developed pricing strategies, and negotiated terms to maximize profitability while meeting client needs | Strategy Management | Strategic Planning & Forecasting: developed and executed account plans, analyzed performance, and provided regular business reviews to drive sustained growth | Proactive Problem-Solver & Strong Communicator: bridge gaps between clients and internal teams to ensure exceptional service and outcomes.

Managing the wholesale portfolio (in China, India, Korea, Australia, and the United Kingdom) | Managing the European retail network (in Italy) | Supervising and participating in establishing the annual business and marketing plans in the assigned countries | Managing one resource | Project Management & Operations Management

Responsible for the Retail Operation Department | Main contact for Boutique Managers | Creation, implementation and update of directives and procedures for Tourbillon Boutiques and GO&JD Boutique in Geneva | Support on scheduling for the Boutiques | Working closely with Security and Risk and Insurances HQ Departments | Visiting frequently the Boutiques for Operational support | Auditing Boutiques procedures and daily activities | Project management (Boutiques refurbishment, procedures book) | Working closely with General Manager, Finances and HR to ensure optimal service to the Boutiques | Sept. 2017 in addition Responsible for Product Department Switzerland, UE and US