About Emily
Project Delivery & PMO Leader with 10+ years scaling project and program delivery in SaaS, Augmented & Virtual Reality and Digital Transformation-focused environments. Proven track record of building and leading PM organizations, architecting governance and delivery models that improve predictability, profitability, and customer lifetime value, and partnering with Sales, Product, and Customer Success to drive measurable outcomes.
Experienced in combining disciplined execution with customer empathy in fast paced, globally distributed organizations. Certified as a Scrum Master (CSM) and in Cognitive Project Management for AI (CPMAI).
English
Native or bilingual
Spanish
Fluent
German
Conversational
Can work on-site
Munich (up to 50km)
Experience
- UniteHead of Project Management & DeliveryE-COMMERCEApril 2024 - November 2025 (1 year and 7 months)Munich, Germany●Led a cross-functional global delivery organization managing (20+ initiatives, €10M P&L) across product, operations, and customer delivery, ensuring end-to-end program execution on time, within scope, and budget.●Designed and implemented portfolio governance, KPI frameworks and executive reporting structures, enabling data-driven decision making at Executive Board level.●Partnered with Product and Implementation leadership to integrate market and customer feedback into roadmap prioritization, supporting a £500k+ strategic customer win in the UK.●Drove regulatory transformation initiatives, translating complex compliance requirements into scalable delivery processes, increasing recurring revenue by 10% within 4 months.●Built and led a Program Management & delivery function, achieving a 90% employee engagement score.
- Re'Flekt GmbHTeam Lead, PMO & Professional ServicesDIGITAL AND ITJuly 2019 - November 2022 (3 years and 4 months)Munich, Germany●Built and scaled a global Professional Services and PMO function (10 FTE), driving cross-functional alignment across Product, Engineering, Customer Success, and external stakeholders to deliver global customer programs.●Owned a €5M+ services project portfolio with full accountability for delivery quality, customer satisfaction and margin performance. Regularly interfaced with executive leadership to provide portfolio insights, escalate risks, and support strategic decision-making.●Partnered with Sales and Customer Success in pre-sales activities, including solution design, effort estimation, and SOW definition, improving deal conversion and margin predictability. Successfully won a €3M opportunity at a strategic market.●Designed and implemented structured capacity planning, cross-team coordination, and delivery knowledge bases, reducing resourcing conflicts by 10% and onboarding time for new hires by 30%.●Aligned Customer Success, Product, and Engineering around standardized delivery and prioritization processes, improving customer experience and delivery consistency, driving 30% repeat business growth.
- Re'Flekt GmbHSenior Project ManagerDIGITAL AND ITMarch 2019 - July 2019 (4 months)Munich, Germany●Delivered complex, customer implementation projects, achieving a 98% on-time/on-budget delivery and enabling 20% account revenue growth through expansion planning.●Translated technical and business requirements into scalable delivery plans and customer solutions.●Supported pre-sales and upsell activities through business case development and structured proposals.
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Education
- Masters in Business AdministrationThunderbird School of Global Management2011Masters in Business Administration
- Bachelors of ScienceMichigan State University2001Bachelors of Science
Certifications
- Cognitive Project Management in AI (CPMAI)Project Management Institute2025