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Malt Strategy
Ezequiel RiosER

Ezequiel Rios

Customer & Admin Support Specialist | Spanish – En

€250/day
Basel, CH
3-7 years
customer service
virtual assistant
Emailing
Salesforce
Data entry clerk

Average response time: 1 hour

About Ezequiel

Are you seeking a dedicated remote professional to elevate your customer support and administrative processes? With extensive experience in hospitality, payroll management, and HR operations within multicultural and international teams, I bring precision, efficiency, and a client-focused mindset to every task. I excel at CRM management, seamless onboarding, effective staff training, and meticulous data handling to ensure your business runs smoothly and your customers stay satisfied.

By partnering with me, you gain a proactive problem solver who anticipates needs and delivers results on time, helping you reduce operational bottlenecks and improve service quality—all remotely and flexibly tailored to your schedule.

Let me take care of your back-office tasks and customer relations so you can focus on scaling your business confidently and stress-free. Ready to boost your productivity and customer happiness? Let’s connect!
HR Services
Hotel industry
Oil and Gas
Consulting and Audits
Digital and IT Services

  • Spanish

    Native or bilingual

  • English

    Fluent

  • Italian

    Fluent

  • French

    Conversational

  • German

    Basic

Remote only
Primarily works remotely

Experience

  • Amazon Logistics.
    LOGISTICS ASSOCIATE
    August 2024 - Today (1 year and 10 months)
    Neuenburg am Rhein, BW, Germany
    - Responsible for organization, tracking, and coordination of packages in a fast-paced, multicultural environment.

    - Demonstrated reliability, task efficiency, and strong communication under pressure.

    - Working part-time while transitioning to full-time virtual freelance support roles.
    Product management customer service Data analysis Data entry clerk E-commerce
  • GTO Resorts.
    PEOPLE OPERATIONS SPECIALIST
    May 2023 - May 2024 (1 year)
    Sorrento, NA, Italy
    - Managed employee onboarding, training schedules, and internal communications in a multilingual environment.

    - Provided administrative support and documentation control for seasonal and permanent staff.

    - Handled employee inquiries and internal coordination between HR and operations.

    - Delivered services in Spanish, Italian, and English across multiple teams.
    customer service Data entry clerk E-commerce
  • Salesforce.
    ADMINISTRATIVE ASSISTANT & EVENT COORDINATOR
    July 2022 - May 2023 (10 months)
    Dublin, Ireland
    - Provided executive and team-level administrative support in a dynamic tech environment.

    - Coordinated internal events, client meetings, and training logistics using Salesforce CRM.

    - Managed email correspondence, calendars, and travel arrangements for stakeholders.

    - Ensured timely follow-up with clients and internal departments in English and Spanish.

    - Maintained documentation and data consistency across tools (Salesforce, Excel, Google Workspace)..
    Salesforce Emailing customer service
Check out Ezequiel's experience

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Education

  • MASTER'S IN HUMAN RESOURCES MANAGEMENT
    Eude Business School.
    MASTER'S IN HUMAN RESOURCES MANAGEMENT
  • BACHELOR'S IN HUMAN RESOURCES MANAGEMENT
    Universidad Juan A. Maza.
    BACHELOR'S IN HUMAN RESOURCES MANAGEMENT
Check out Ezequiel's education

Skill set

Product management
Data analysis
E-commerce
Sage
SAP CRM
HRIS

Categories

  • Other