About Francine
Portuguese
Native or bilingual
English
Fluent
Experience
- CALERES INCQuality Assurance Manager & Executive OperationsJanuary 2013 - June 2025 (12 years and 5 months)Vietnam & China, Puerto Rico• • Supported senior leadership with daily operations, travel planning, cross-functional coordination across Asia.• • Lead daily meetings, managed schedules, and facilitated communication between HQ and factory teams.• • Manage fit and quality assurance (QA) operations across factories all of our factories.• • Lead product testing with professional fitting models and selected testers, evaluating all aspects in terms of quality, durability and comfort to ensure the best customer experience.• • Oversaw SOP developments, factory audits, and team coaching across multiples sites.• • Delivered strategic insights to improbe efficiency, quality, and team performance.• • Acted as cultural liaison between international teams, ensuring clarity and alignment.
- CRAFT LEATHER INTERNATIONAL LIMITEDGeneral Manager & Executive LiaisonMarch 2004 - April 2013 (9 years and 1 month)China• • Managed communication with customers in Brazil and the USA, ensuring strong relationships and satisfaction.• • Provided customer care, conducted product research, and monitored trends at regional trade fairs to support business objectives.• • Coordinated executive travels, trade fair participation and suppliers negotiations.• • Maintained financial control by tracking budgets, managing invoices, and ensuring cost effectiveness in logistics operations.• • Collaborated with cross-functional teams to align customer requirements with supply chain and financial processes
- VICTORY LTDA (Camuto Group_Brazil)Administrative Assistant & Fitting modelApril 2001 - July 2003 (2 years and 3 months)• • Provided administrative support to leadership team, handling billing, export documentation and client communication.• • Served as a fitting model (size 7) to evaluate product fit and ensure alignment with quality standards.• • Approved Fit Trials and provided recommendations to refine product design and performance.• • Communicated daily with factories via email to relay fitting results and ensure timely adjustments.• • Supported Quality Control (QC) and Quality Assurance (QA) teams, collaborating with specified suppliers to maintain product standards.• • Conducted factory visits to inspect production processes and perform final quality control checks, ensuring compliance with company requirements.
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Education
- HighSchoolHigh
- Bilingual Secretary and Administration Course –ESPM2002Bilingual Secretary and Administration Course –