About Guillermo
Spanish
Native or bilingual
English
Conversational
German
Basic
Experience
- NTT DATA ServicesIT Support SpecialistSeptember 2023 - November 2023 (3 months)Rotkreuz, ZG, SwitzerlandAmgen Backfill IT support providing IT Infrastructure field support which includestroubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.• Installing, troubleshooting, fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.• LAN and WAN setups.• Desk side support and PC break/fix including basic administration of Windows O/S.• Anti-spyware and Anti-virus software.• Support for peripheral and networking hardware, including, but not limited tomonitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.• Troubleshoot issues with systems and networks using good deductive skills.• Ticketing with ServiceNow,• Troubleshooting of Mobile Device Management system• Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business,OneDrive.Non-Technical• Troubleshooting of Apple devices and apps.
- CentricsITAWS Outpost TechnicianOctober 2022 - May 2023 (7 months)United StatesMaintenance of AWS Outpost Racks. Changing servers, cables and parts, resolving advanced technical issues and collaborating with main center technical teams. Hands and eyes in data center locations.
- GB SistemasOwnerNovember 2003 - Today (22 years and 7 months)Buenos Aires, Argentinaº Development of web apps as a Fullstack in different languages, tools and databases for clients all over the world as a freelancer.º Webapps specialist.º Installation, maintenance and configuration of infrastructure racks, cabling, switches, servers, modems and different devices. Troubleshooting IT support.º Assembly, maintenance, configuration and repair of PCs and office equipment
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Education
- Analista de sistemas, Computer ScienceCAECE1989Analista de sistemas, Computer Science