Skill set (10)
Hai Ha in a few words
A highly technical, 4x Salesforce Certified with more than 3 years’ experience configuring Salesforce Sales, Service and Marketing Cloud. Proven ability to analyze, design and optimize business processes with hands-on experience implementing changes, increasing user adoption and driving best practices.
Experience
- GXO LOGISTICS, INC.CRM Project Manager, Global Sales OperationsLOGISTICS & SUPPLY CHAINSeptember 2019 - Today (5 years and 3 months)Paris, France- Leading project of transforming & migrating old Salesforce Org into new one with 360 degree customer overview.- Define Salesforce Roadmap: Customer Facilities, Competitors, Technologies, Lead Process, Contracts, Renewals, etc…- Managing Salesforce projects via Jira, monitoring sprints, user stories in Product Backlog, prioritizing business requirements by Epics.- Managing cost & timeline estimations for new products, tools, features.- Managing end-to-end Salesforce deliveries & 3rd party tools integrations.- Performing User Acceptance Testing, organizing demos for new functionalities.- Serving as Business Analyst: from collecting & analyzing business requirements to designing robust, intelligent, and scalable solutions with the right blend of declarative and custom development.- Collaborating with cross-functional teams to solve challenges, improve processes and promote continuous improvement.- Keeping the team up to date with Salesforce releases and best practices.- Building training, release notes documentation to business stakeholders.
- AIRBUSInduction Training Program Management / Business SupportSeptember 2018 - March 2019 (6 months)Toulouse, France- Organize, coordinate induction training sessions for newcomers in CS Dep twice a week- Organize events such as Newcomer Day, Customers.- Manage HEATMAP, update, present heatmap reports.- In charge of Google Suite (GSuite) project of transferring HEATMAP data, make the most of the new Digital Workplace tools- Support Customer Services related transversal projects (Customer Satisfaction survey,...)- Provide admin. Support to Executive/Seniors, assist in using new tools & process: SKYWISE, improve current way of reporting, ensure a LEAN & AGILE working environment.
- AIRBUSHuman Resources Business Partner (HRBP) for QualityMarch 2018 - August 2018 (5 months)Toulouse, France- Recruiter for Single-Aisle Project (A320, A330, A350)- Support in HRBP Projects for Quality- Support for statistics tracking (Headcount/HR mobility Events/Talent Management, Absenteeism Report, analysis reports).- Transversal Projects in HHQ, such as Diversity project, the ones dedicated to boost talent management, mobility action plan, as well as supporting the different HR standard process.- Participation in efficiency development of the team (reporting/Deliverables)- PDCA Management- HR Dashboard
Recommendations
Education
- Salesforce CRMTrailhead by Salesforce2019Salesforce CRM
- Master of ManagementToulouse School of Management2018Master's degree, International Management
- Bachelor of AccountingHanoi Open University2011Bachelor's degree, Accounting
Certifications
- AdministratorSalesforce2022
- Business AnalystSalesforce2023
- Sales Cloud ConsultantSalesforce2022
- Platform App BuilderSalesforce2023