About Hichem
J'accompagne les startups dans la construction et la structuration de leur environnement IT pour en faire un véritable levier de croissance.
Fort de mon expérience chez des leaders comme Alan, Getaround et Jellysmack, je vous apporte les fondations techniques et les processus d'une grande entreprise, avec l'agilité qui vous caractérise.
Je ne suis pas seulement un consultant, je suis un "builder": j'interviens de manière opérationnelle pour mettre en place les solutions qui répondent à vos enjeux de croissance, de sécurité et de productivité.
Ce que je peux vous apporter concrètement :
- Audit et Stratégie IT: Nous analysons votre existant et définissons une feuille de route claire et pragmatique pour votre infrastructure, votre sécurité et votre stack SaaS.
- Gestion de Projets & IT Ops: Je pilote de A à Z vos projets critiques (migration Google Workspace, déploiement de MDM, refonte réseau) et je mets en place un support IT (Helpdesk) efficace et scalable pour vos équipes.
- Optimisation SaaS & Budget: J'audite vos licences, élimine les dépenses superflues (jusqu'à 15% d'économies réalisées) et j'automatise vos processus (Onboarding, Offboarding) pour allier maîtrise des coûts et gain de temps.
- Sécurité & Conformité: Je renforce votre posture de sécurité avec des outils leaders (Jamf, Kandji, Okta, 1Password) et vous accompagne dans la préparation de conformités comme TISAX ou ISO 27001.
Prêt à construire un socle IT robuste pour accompagner votre croissance ? Échangeons sur vos objectifs.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- JELLYSMACKIT DirectorENTERTAINMENT AND LEISUREMay 2023 - March 2024 (10 months)Paris, France
- Led a global IT team of 7 supporting 600+ hybrid users in 3 time zones.
- Launched Slack-based ticket triage; reduced issue resolution time by 30%.
- Developed role-based SaaS governance using Google Workspace + Okta.
- Oversaw IT HQ relocation; zero downtime and seamless user transition.
- Created asset lifecycle system integrated with MDM (Jamf) and inventory tools.
- QontoIT LeadBANKING AND INSURANCESeptember 2022 - December 2022 (3 months)👥 Led a team of 5 IT Specialists, headquartered in Paris, providing comprehensive IT support across Europe.🛠️ Optimized Asset Management processes at scale, by integrating the MDM System with the Inventory database💬 Increased IT Agent efficiency and employee engagement by moving the Help desk operations on Slack.📈 Achieved improved monitoring of support activities, resulting in enhanced response times and heightened operational effectiveness.👥 Led a team of 5 IT Specialists, headquartered in Paris, providing comprehensive IT support across Europe. 🛠️ Optimized Asset Management processes at scale, by integrating the MDM System with the Inventory database 💬 Increased IT Agent efficiency and employee engagement by moving the Help desk operations on Slack. 📈 Achieved improved monitoring of support activities, resulting in enhanced response times and heightened operational effectiveness.Skills: Communication · Information Technology · Optimization · IT process · Team Leadership · Inventory Management
- GetaroundIT Program ManagerTRANSPORTATIONMay 2022 - April 2023 (11 months)🌐 Revamped and implemented a new network for the EU Headquarters in Paris, improving coverage and increasing the overall performance.🌍 Orchestrated the recruitment of an IT Support Specialist, strengthening the on-site support team and supporting EU employees.💬 Orchestrated the strategic planning for the Slack merger, laying the groundwork for enhanced communication efficiency.📲 Strategically spearheaded the comprehensive planning for the deployment of the US Mobile Device Management (MDM) system (Kandji) across Europe, including meticulous orchestration aligned with EU regulations and a deep understanding of the nuances in EU working culture.🌐 Collaborated within a global team under the guidance of the CISO, contributing to comprehensive cybersecurity initiatives.
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Education
- BaccalauréatLangevin-Wallon2010Sciences et Techniques de l'Ingénieur - Option Electronique
- Diplôme universitaire de technologieUniversité de Marne-la-Vallée2012Services et Réseaux de Communication