About Ibrahim Malcom
French
Native or bilingual
English
Fluent
Spanish
Basic
Experience
- Teleperformance,Service Client RepresentativeCIVIL ENGINEERINGSeptember 2025 - Today (9 months)Athens, AT, GreeceDeliver clear, professional, and empathetic support via phone, email, or chat Ensure accurate and timely updating of customer information in internal systems Follow all internal procedures and guidelines specific to Norton policies Contribute to overall customer satisfaction and uphold a positive brand image.
- Majorel,Content ModeratorApril 2023 - December 2024 (1 year and 8 months)Barcelona, SpainRegularly check uploaded content to detect any violations of community guidelines Stay updated with company guideline updates and participate in regular training to stay informed about new policies
- Webhelp,Service Client RepresentativeSeptember 2022 - March 2023 (6 months)Barcelona, SpainCollaborate with the team to identify and resolve recurring product issues, thereby improving customer satisfaction Develop and implement innovative solutions to meet customer needs and strengthen brand loyalty Analyze customer feedback to optimize internal processes and ensure a quality user experience
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Education
- Professional BaccalaureateLycée Jacques Prévert2014Professional Baccalaureate
- BTS inLycée2016BTS in