About Igor
Process analysis & improvement - BPMN 2.0 workflow diagrams - SOP development - Role & Responsibility Matrix (RACI) - Process preparation for automation
Approvals stall. Responsibilities overlap. Changes are handled informally. Coordination depends on people instead of process. This leads to delays, rework, mistakes, and loss of money.
I bring order to how work actually runs, making workflows clear and usable in real operations.
I turn sequences of activities into process models and procedures so teams move faster and coordinate better. I don’t just draw diagrams — I create operational clarity teams can rely on for daily work, improvement, and automation
Why work with me?
- Practical, Not Theoretical: I’ve built and managed companies from the ground up, including an engineering firm with 250+ employees. I know how processes actually survive (or fail) in the real world.
- BPMN 2.0 Specialist: I translate complex operational noise into precise, industry-standard visual models that your IT and management teams can actually use.
- Efficiency First: My focus is on eliminating "operational debt" by identifying bottlenecks and creating clear, enforceable SOPs and RACI matrices.
Proven Operational Experience
- Infrastructure Engineering: Scaled a 250-person company, structuring workflows across sales, procurement, and installation.
- Rapid Training Systems: Developed high-intensity regatta training programs where workflows had to deliver results in 10–14 days.
- Service Design: Built the end-to-end operational model for EMS fitness training centers from scratch.
My Core Deliverables
- BPMN 2.0 AS-IS & TO-BE Diagrams: Clear visual maps of current and future states.
- Process Architecture: Comprehensive documentation that accompanies your models.
- Role & Responsibility Matrix (RRM/RACI): Eliminating ownership confusion.
- SOP Design: Practical Standard Operating Procedures that teams actually follow.
English
Native or bilingual
Italian
Fluent
Russian
Native or bilingual
Remote only
Primarily works remotely
Experience
- Statera SrlsEMS Fitness Franchise Project DevelopmentHEALTH AND WELLNESSSeptember 2023 - July 2024 (10 months)Verona, ItalyThe work included evaluation of market conditions, development of a viable business concept, and preparation of the operational structure required for launching and managing the business.Project scope included:
- Market research and analysis
- Business concept evaluation and project strategic plan creation
- Business plan development
- Operational process architecture design
- Execution of the process workflow training program execution
The project resulted in a structured business concept with a clear operational model, documented workflows, and a practical foundation for launching and managing the venture. - Independent consultancyBusiness Development Consultant & Market ResearcherCONSULTING AND AUDITSJanuary 2022 - Today (4 years and 5 months)Desenzano del Garda, Italy• ● Analysis of business models, market opportunities, and development scenarios.• ● Structuring and comparison of alternative project plans and sales strategies. Process focus: formalization of decision logic, development workflows, and governance-level business processes. Key outcome: development plan for a franchise-based wellness business.
- GeekBrains (IT Online Academy)Educational Designer, Teacher & Community ManagerJanuary 2020 - January 2022 (2 years)• ● Design and delivery of online educational programs.• ● Management of large online learning communities (Zoom, Miro, Discord). Process focus: design of repeatable learning, onboarding, and feedback processes. Key outcome: author course created from scratch; recognized as instructor.
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Education
- BPMNCamunda Academy2025BPMN
- Business Process & Workflow Architect (BPMN)Business Process & Workflow Architect (BPMN)
Certifications
- Camunda Knowledge BPMNCamunda2026