About Jakub
Independent contributor and trustworthy team player. Proven track record of successful projects and contributions in the area of IT delivery, IT operations, IT service management, continual service improvement, as well as business operations. Professional experience reflects combination of business and technical know-how. Well-rounded IT consultant demonstrating exceptional analytical, organizational, design and problem solving skills.
Specific skills: IT Service Management (incident/problem/change/request/service level management), Project Management in ITSM projects, agile methodologies (scrum/kanban). Knowledge of ServiceNow and BMC Helix.
Polish
Native or bilingual
English
Fluent
German
Basic
Can work on-site
Poznan (up to 50km)
Experience
- ROCKWOOL GroupSolution Architect/ ITSM & CMDB Solutions ConsultantAugust 2024 - Today (1 year and 10 months)• Responsible for Solution Architecture in a project dedicated to selection and implementation of Configuration Management Database and IT Asset Management platforms and processes• Running extensive business & technical AS-IS & GAP analysis efforts on processes, tools and technologies in use• Defining functional / non-functional requirements, as well as use cases for the project• Preparing and conducting the RFI and RFQ phases of the project including tender documentation for suppliers, coordination of activities• Organizing presales demo sessions with multiple vendors providing ITSM/ITAM solutions (de facto market leaders in ITSM space)• Guiding and supporting Client’s Purchasing Team in the process of solution selection and procurement• Providing required expertise on ITSM/ITAM processes and tools• Participation in project planning activities• Development of business case including financials, cost/benefit analysis, risk analysis, etc.• Steering Committee organization and reporting
- SolvayITSM Project Manager CMDB Service Owner'sMay 2022 - July 2024 (2 years and 2 months)• Managing a priority, high-visibility project dedicated to reconstruction and modernization of company-wide central repository of IT assets (CMDB – BMC Helix technology)• Playing the role of deputy Asset & Configuration Management process owner• Coordination of ITAM efforts: design and development of CMDB interfaces, data quality, process and system improvements, creation/review of business applications, modelling improvements of service catalogue, Software Asset Management (BMC Helix SAM module), Helix Discovery troubleshooting• Proposing process and technical improvements within CMDB area• Design and build of replacement reports for asset management purposes (BMC Helix Dashboards)• Project management duties: planning, scope and schedule management, cost management, risk management, stakeholder management, procurement initiation, onboarding preparation, coordination of team activities, daily follow-up, SteerCo and operational reporting, PM tool (Accolade) updates• Product Owner's duties: adoption & adaptation of agile (scrum) methodology to specific project needs, breaking down and mapping of project scope, creation and management of epics and user stories, administration of sub-project in JIRA, agile reporting• Business analysis – gathering, elicitation and documentation of business requirements• Change management / change coordination: from intake through CAB to post-implementation review• Member of Solvay's Command Centre team in charge of process governance and process adoption within Digital Technology org.• Interleaving project management, ITSM and technical knowledge of BMC Helix platform• In-depth knowledge of Client's BMC Helix platform and Foundation Data
- Asseco South Eastern EuropeSolution Architect / PM / Product OwnerDIGITAL AND ITJuly 2018 - April 2022 (3 years and 9 months)• End-to-end responsible for solution architecture of large proprietary IT Service Management platform (ticketing, interaction management, CMDB, knowledge management, service catalogue, service portal); providing technical specifications and architectural documentation• End-to-end responsible for architecture and conceptual design of Customer Portal (responsive design, web-based)• Decision-making on technological aspects of infrastructure and integrations• Managing the development team and daily efforts (agile methods)• Product owner’s and project management duties• Coordination of business analysis (customer-facing requirement gathering and elicitation)• Leading transformation efforts aimed at company-wide adoption of ITIL and IT services• Providing overall guidance on ITSM standards and best practices• Coordinating and supervising deployment of ITSM solution across the company (Service Transition activities)• C-level advisor on technology and standards to company BoD members• Identification and supplier management of an international vendor (3rd-party) in charge of development of customer portal solution• Delivering ITSM trainings to project members and other key stakeholders
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Education
- PMI Project Management Professional trainingPMI Project Management Professional training
- Project Management Professional (PMP) certificate No. 1939426Project Management Professional (PMP) certificate No. 1939426