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Malt Strategy
Johana R.JR

Johana R.

Customer Success & Client Operations Multilingual

€450/day
Lausanne, CH
8-15 years
customer success
Customer Journey

Average response time: 1 hour

About Johana

I help companies manage client requests, partnerships, and onboarding efficiently.
With 8 years of experience in event management, marketing, and sponsorship, I provide clear communication, proactive follow-up, and fast response to client needs.

Fluent in English, French, German, Spanish, and Portuguese, I specialize in remote client success and operations, helping companies save time while improving client satisfaction and retention.

Whether you need email management, onboarding support, or partnership coordination, I deliver reliable, high-quality results.

  • English

    Native or bilingual

  • French

    Native or bilingual

  • Spanish

    Conversational

  • German

    Conversational

  • Portuguese

    Basic

Remote only
Primarily works remotely

Experience

  • Telecommunication company
    Project manager - Sales Event
    June 2025 - Today (1 year)
    Lausanne, Switzerland
    coordination of events and promotional activities for the 112 Stores in Switzerland.
    Planning and execution of store openings, management of promotional materials, coordination with cities and shopping centers, booking of advertising spaces, direct mailing campaigns and event organization.
    Project Management event manager administrative support Customer Loyalty/ Retention Project owner
  • Wine and event company
    Marketing and sponsoring manager
    September 2022 - August 2023 (11 months)
    Sion, Switzerland
    Event management and planning of trade fairs, including staff coordination and scheduling.
    Sponsorship management, including negotiation with partners.
    Product management for new product launches and brand development.
    Coordination and supervision of promotion staff (up to 10 promoters across Switzerland).
    Negotiation Partnerships Customer Loyalty/ Retention Project Management Team management
  • Wine and event company
    Project manager
    March 2018 - August 2022 (4 years and 5 months)
    Sion, Switzerland
    Event planning
    Marketing campaigns
    Staff coordination
    Product management
    Visual merchandising management
    Sponsoring activation
    Customer loyalty program
    Merchandising Project Management administrative support customer service Communication strategy
Check out Johana's experience

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Education

  • Bachelor of Sciences HES-SO in Tourism
    University of applied sciences and arts of Western Switzerland
    2017
    English-speaking section Specialization in E-Tourism, Event and Crisis Management Classes of marketing, project management, economics, spanish, german, international communication
  • Certificate of languages
    International schools
    2013
    B1 Certificate - BERLIN - GLS Sprachschule B1 Certificate - MADRID - Estudio Sampere C1 Cambridge - BOSTON - EC School
Check out Johana's education

Skill set

Communication
Team management
Process facilitation
Project Management
Customer Loyalty/ Retention

Categories