I am an enthusiastic and dependable self-starter who strives to make IT services excel. I achieve this through a balance of strong analytical skills, creativity and relationship building. By applying strong methodical investigative techniques, I am able to review processes to strategically target areas for improvement. I pride myself on consistently delivering on commitments to customers and internal stakeholders, fostering trust and a sense of reliability.
My experience spans service design and operations, line management and team building, managing ITIL processes including incident and problem management, root cause analysis, service transition, change management, continuous improvement, audit and compliance.
I believe that building a mission for a service within the wider organization's vision and strategy, inspiring people with that mission, and translating it into concrete goals are fundamental to delivering outstanding service.
I am rarely the loudest in the room, but am measured, calm and strategic in responding to changing situations.