Lavdim Vranovci

✔ Installing and configuring computer hardware, software, systems, networks, printers, scanners. Access points, VOIP. Planning and undertaking scheduled maintenance upgrades Investigating, diagnosing and solving computer software and hardware faults and repairing equipment and replacing parts. Maintaining records of software licences, managing stocks of equipment, consumables and other supplies. ✔ Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. ✔ Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. Perform regular file archival and purge as necessary. Create, change, and delete user accounts per request. ✔ Make recommendations about purchase of technology resources

Technical: ✔ IT Technician (Taji-Adder, FOB Basrah, Gary Owen, Camp Delta, Iraq) FOB Shank, FOB Sharana, FOB Fenty, Afghanistan.

✔ Troubleshooting all technology issues in 4 different Army Education Centers Maintain log and/or list of required repairs and maintenance Make recommendations about purchase of technology resources Research current and potential resources and services Provide network access to all staff and students Install work stations, Servers, Network printers, AP, Wireless Equipment Connect and set up hardware Load all required software ✔ Skills: Computer Hardware Installation, Microsoft Windows Server, Cisco Routers Switches Access Points, VoIP, Computer Software Installation, Computer Diagnostics Repair, Network Administration, Installing Microsoft Servers, Linux Enterprise Servers , Installation and Administering Satellite Communication , Configuring Cisco Routers, Switches, VOIP, AP ect, Computer system administration, Computer Service Repair Upgrade

Managerial / Clerical: ✔ Computed Payroll, Requested Sessions from the government ✔ Filed maintained employee records ✔ Compiled – Created monthly / Weekly statistical reports ✔ Trainer and Facility Manger (trained employees of protocol and procedures) ✔ Proctored and Administered U.S. Army Personnel Testing

✔ Responsible for IT Department in Area: Kuwait, Southern Iraq, Qatar and United Arab of Emirates (UAE) ✔ Skills: Installation and Administering Satellite Communication , Configuring Cisco Routers, Switches, VOIP, AP ect, Computer Service Repair Upgrade, Computer Hardware Installation, Installing and administering Microsoft Servers, Linux Enterprise Servers , Computer Software Installation, Installation and maintaining of Point Of Sale Terminals , Network Administration, Microsoft Windows Server, Computer system administration, Access Points, Cisco Routers and Switches , Computer Diagnostics and Repair, VoIP, Point of Sales