Description

Change and Communication Expert

Process Transformation | Strategic Communications | Cross-Functional Collaboration

A communications and change management leader with over 20 years of experience creating high-impact communication strategies for global organizations across diverse industries. Expert in developing and implementing communication plans that drive process transformation and operational excellence. Proven ability to facilitate cross-functional collaboration, lead stakeholder engagement, and drive measurable results through effective communication. Skilled in creating clear, consistent messaging that enhances process adoption and organizational change initiatives.

Industry field of expertise

Languages

English
Native or bilingual
French
Fluent

Workplace preferences

Remote only

Primarily works remotely

Kering
Change Communication Consultant
LUXURY GOODS
March 2024 - Today (2 years and 3 months)
Paris, France
Lead the development and implementation of comprehensive communication strategies to support organizational transformation across multiple luxury brands, ensuring alignment with commercial objectives.
Collaborate with cross-functional teams to create consistent messaging for process improvements, resulting in enhanced stakeholder engagement and 20% increase in adoption rates.
Facilitate workshops and training sessions to promote understanding of new processes and procedures among global teams.
Monitor communication KPIs to assess effectiveness of change initiatives, applying insights to improve messaging strategies and drive continuous improvement.
La Prairie
Global Director, Brand Voice
LUXURY GOODS
July 2016 - March 2024 (7 years and 8 months)
Zurich, Switzerland
Spearheaded communication strategies for global process transformation initiatives, ensuring clear messaging and stakeholder buy-in across all levels of the organization.
Developed and implemented internal communication plans to support operational excellence programs, resulting in 30% increased engagement with new processes.
Created and managed communication materials for cross-functional teams, including newsletters, presentations, and training materials that facilitated process adoption.
Established metrics to evaluate communication effectiveness, applying data-driven insights to refine strategies and enhance process improvement initiatives.
Content marketing Brand content Writing SEO Project Management Luxury sector SAAS E-commerce User Research Blog Copywriting Digital communication
L'OREAL SA
CSR Communications Consultant
FASHION AND COSMETICS
March 2014 - June 2016 (2 years and 4 months)
Paris, France
Developed comprehensive communication plans to support process improvement initiatives focused on sustainability and ethical business practices.
Facilitated cross-functional collaboration to ensure consistent messaging and process alignment across global teams.
Created communication materials that simplified complex sustainability processes, increasing stakeholder understanding and adoption by 25%.