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Malt Strategy
Luca MartickeLM

Luca Marticke

OTC Business Expert & SAP Key User

€700/day
Zurich, CH
3-7 years
SAP Order-to-Cash Process Expertise
SAP S/4HANA Process Optimization
Business & IT Stakeholder
Incident Management & Process Support
Master Data & Data Quality Management

Average response time: 1 hour

About Luca

Hi, I’m Luca!

I've work in a dual role as Zone Key User for SAP S/4HANA SD and Order Entry Specialist (OTC). This allows me to combine process optimization with hands-on operational expertise. I focus on improving pricing, order management and invoicing processes across seven countries, coordinating key users and supporting change requests, while also managing daily SAP SD operations and troubleshooting issues.

With over six years of SAP experience and involvement in international projects, I enjoy solving complex challenges, working with diverse teams and turning ideas into practical solutions.
Medical Devices
Digital and IT Services

  • German

    Native or bilingual

  • English

    Fluent

  • French

    Basic

Can work on-site
Zurich (up to 50km)

Experience

  • Siemens Healthineers International AG
    Business Process Expert & Zone Key User (SAP SD)
    DIGITAL AND IT
    January 2025 - January 2026 (1 year)
    Zurich, Switzerland
    • Further development and standardization of SAP S/4HANA SD processes in P58 (Pricing, Order & Contract Management, Invoicing)
    • Maintenance and quality assurance of Material Master Data (MM Data)
    • Coordination and functional support of Local Key Users in 7 countries (Zone CEE/ Central Eastern Europe)
    • Analysis and prioritization of SAP Change Requests
    • Hypercare support including error analysis and process stabilization
    • Planning and execution of testing activities (CRs, UAT, Regression Testing)
    • Close collaboration with Business, IT, Global Process Owners & Cross-Functional Stakeholders
  • Siemens Healthineers International AG
    Order Entry Specialist
    DIGITAL AND IT
    September 2019 - January 2026 (6 years and 4 months)
    Zurich, Switzerland
    • Entry and processing of customer orders in SAP SD / Esker system
    • Quality assurance of the Order-to-Cash process
    • Primary contact for technical and process-related SAP inquiries
    • First contact for all Stakeholders & IT
    • Training and onboarding of new team members
    • Collaboration with Sales, Contract Management, and other interfaces
    • Daily analysis and troubleshooting of SAP SD process interruptions and technical issues
    • Management of backorder list and ensuring timely delivery processes
    • Full administration of the Webshop
    • Supported SAP Go-Live (Order-to-Cash) in 2020 and continuously optimized processes since then

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Education

  • CommercialApprenticeship
    SBW SportKV Kreuzlingen
    2017
    CommercialApprenticeship
  • Nationale ElitesportschuleTG
    2013

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