You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Malt Strategy
Marc KollerMK

Marc Koller

Senior Service Manager / Project Manager / PO

€1,200/day
Basel, CH
15+ years
IT Service Management
Project Management
Application Management
product owner
Business analysis

Average response time: 1 hour

About Marc

Senior IT Professional with extensive experience in IT Service Management, Product Ownership, Application Management, Project Delivery and Digital Transformation. Proven track record in leadership, stakeholder engagement, process optimisation and driving sustainable change across Banking and Public Sector environments. Passionate about service quality, innovation, AI enablement and building trusted partnerships that create measurable value.
Banking and Financial Services
Digital and IT Services

  • German

    Native or bilingual

  • English

    Fluent

  • Spanish

    Basic

  • French

    Basic

Can work on-site
Basel (up to 50km)

Experience

  • oraise & BIS
    Senior Service Manager
    DIGITAL AND IT
    January 2023 - December 2024 (1 year and 11 months)
    Basel, Switzerland
    • Managed branch and led the team in Basel
    • Served as Senior Service Manager for Bank for International Settlements (BIS)
    • Managed Stakeholder Management across all levels
    • Led Incident Management, Problem Management & Change Management using ServiceNow
    • Acted as key interface between business and IT
    • Managed Market Data application & services
    • Ensured achievement of team management targets while maintaining high service levels
    • Managed global trading applications (LSEG & Bloomberg) Banking IT at BIS
    • Planned and coordinated new requirements and releases across development, testing and implementation
    • Optimised and aligned processes, including documentation of solutions and requirements
    • Managed system administration and Windows operating system
    IT Service Management Project Management Application Management Change Management Atlassian JIRA
  • UBS
    Project Manager / Product Owner
    DIGITAL AND IT
    September 2016 - September 2022 (6 years)
    Basel, Switzerland
    • Owned and managed the application, ensuring stability, performance and ongoing enhancements
    • Led projects from initiation phase to closure for the global Investment & Advisory Platform in an agile environment
    • Acted as Project Manager, Product Owner and Application Manager for several Wealth Management locations (Switzerland, Germany, Italy, Spain, France, Luxembourg, GB, Russia, Israel, U.A.E., Saudi Arabia, USA, Canada, Panama, Mexico)
    • Served as key interface between business and IT
    • Managed and aligned stakeholders across the organisation
    • Planned and coordinated new requirements and releases across development, testing and implementation
    • Led Incident-, Problem-, Change- and Transition Management processes using ServiceNow
    • Delivered training and demo sessions for client advisors globally
    • Collaborated with experts across the organization
    Project Management Change Management Functional testing Product management Atlassian JIRA
  • UBS
    Global IT-Service Manager
    DIGITAL AND IT
    January 2009 - July 2016 (7 years and 6 months)
    Basel, Switzerland
    • Led global coordination and steering of security and core build updates for the client platform across the entire bank
    • Acted as key interface and managed stakeholder alignment across business representatives, Vulnerability Management, IT Risk, Product Management and Client Engineering
    • Planned and coordinated requirements and releases across development, testing and implementation
    • Led Incident-, Problem-, Change- and Transition Management processes using ServiceNow
    • Managed projects and subprojects from initiation to delivery
    Project Management Change Management Stakeholder Management Product management Atlassian JIRA

Recommendations

Be the first to recommend Marc

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Signup to reveal

Education

  • Master of Advanced Studies in Information Systems Management
    University of Applied Sciences FHNW
    2014
    Master of Advanced Studies in Information Systems Management
  • Certificate of Advanced Studies in IT Management
    University of Applied Sciences FHNW
    2013
    CAS IT Management
Check out Marc's education

Certifications

  • ITIL Foundation v3 & v4
    PeopleCert
    2026
  • HERMES 2022 Foundation
    TÜV SÜD
    2025
Marc's certifications are only visible to Malt Community members

Categories