About Mark
I map complexity to solutions — delivering transformations that are adopted, scaled, and results-driven.
As an xMBA-certified Programme Director & Salesforce Data Architect with 20+ years at Accenture, Capgemini & PwC, I know the hard part of delivery isn't the coding—it's carrying stakeholder intent, intact, through to the final build.
Expertise:
• Strategy & Change Management: Requirements management and mapping stakeholder intent; aligning outcomes via Value Trees to OKRs/KPIs.
• Delivery Pipeline (TRACE): Streamlines fragmented discovery into verifiable artifacts, ensuring intent maps to the final build (emanator.info).
• Salesforce Ecosystem: Sales, Service, Marketing, Data 360, Agentforce Specialist & MuleSoft.
• Enterprise Delivery: Multi-country rollouts, partner governance & high-stakes stakeholder management across DACH.
Selected Engagements:
• Global Carve-out: CRM Stream Lead for greenfield Market-to-Order rollout (Salesforce+SAP) for 4,500 employees.
• Unified CRM Design: Lead Architect standardising sales processes across 6 business units for a global aviation provider.
• Digital Transformation: Programme Manager for multi-year Salesforce rollout at a global med-tech firm.
• Service Cloud Template: Deployment Manager & Rollout Lead across 18 countries for an international hygiene group.
• MuleSoft MVP: Project Lead defining integration patterns & orchestration for a Swiss specialty chemicals firm.
Employer Feedback:
"A trusted advisor who consistently brings solutions to market by aligning strategic innovation with outcomes." — Director, Capgemini
"Demonstrated exceptional crisis management during high-stakes deployments." — Industry Lead, Accenture
Mobility & Availability:
Location: Near Zurich, Switzerland.
Remote Rate: EUR 1,300/Day.
On-site: Available in DACH; expenses at cost + 10% admin fee.
Status: Dual Citizen (Swiss & British).
Languages: Native English & German (inc. Swiss German).
English
Native or bilingual
German
Native or bilingual
French
Basic
Italian
Basic
Remote only
Primarily works remotely
Experience
- xMBAGraduate School of Applied Technology & ManagementApril 2026 - May 2026 (1 month)An executive program designed for business leaders at the forefront of innovation, strategy, and digital transformation. The xMBA combines agile business execution, entrepreneurial thinking, and applied emerging technologies into a hands-on, future-focused curriculum and certified by SAQ.Core topics: agile leadership, lean startup, AI-driven business simulation, digital strategy, low-code platforms, automation, venture building, growth execution, and change management.
- ISVClientSOFTWARE PUBLISHINGSeptember 2025 - November 2025 (2 months)Zurich, Switzerland- Led requirements gathering and value tree-based vendor evaluation for replacement of discontinued Salesforce MyTrailhead platform- Assessed AI-powered content creation platforms to accelerate use case documentation, reduce backlogs, and enable partner certification programme
- Accenture Salesforce Business GroupBusiness & Integration Architecture Manager DACHAugust 2021 - January 2025 (3 years and 5 months)Zürich, SwitzerlandCARVE-OUT LEADERSHIP- CRM Stream Lead for global precious metals carve-out serving automotive markets — delivered greenfield Salesforce solution for two business units with stakeholders in China, USA, and Germany.Managing dispersed project teams of up to 20 using agile methods.DIGITALIZATION EXPERTISE- Conga CLM implementation at a leading automotive technology supplier to reduce contract risk — collaborated with senior management and enterprise architects on process redesign and MDM governance.ASG REGIONAL LEAD — AUSTRIA, SWITZERLAND, GERMANY- Automotive & Industrial Lead for the ASG region: go-to-market development, community of practice for Automotive and Manufacturing Cloud, and coordination across Accenture businesses and market units.- Established ISV partnerships with Vigience (SAP integration) and Flosum (Salesforce/Veeva DevOps) — coordinating joint events, market activities, and prospecting.ADDITIONAL RESPONSIBILITIES- GTM support for Tableau analytics, CMT (Communications, Media & Technology), and Quote-to-Cash solutions- Sales secondment within ASG to drive origination and pipeline in collaboration with Client Account Leads and Sales Capture teams- Delivery Excellence Tribe contributor — anchoring objectives, OKRs, and KPIs to measurable business outcomes
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Education
- xMBAGraduate School of Applied Technology & Management2026An executive program designed for business leaders at the forefront of innovation, strategy, and digital transformation. The xMBA combines agile business execution, entrepreneurial thinking, and applied emerging technologies into a hands-on, future-focused curriculum and certified by SAQ. Core topics: agile leadership, lean startup, AI-driven business simulation, digital strategy, low-code platforms, automation, venture building, growth execution, and change management. The program in Zurich equips executives with the tools to lead complex transformations, launch innovation initiatives, and drive sustainable value in fast-changing, tech-enabled markets.
- Diplom Betriebbswirt (FH)ESB Business School, Reutlingen, Germany19884-year dual-degree program across 2 countries (Germany/Reutlingen & UK/London) with 2 industry placements
Certifications
- Grow with AI: Your AI-driven Growth Marketing strategyStarweaver2026
- EITCA Artificial Intelligence AcademyEITCA