Currently supporting multiple clients across financial services & utilities sectors implement training interventions to drive performance.

Key experience with BPO's delivering reduced STCs, increased performance against KPIs and attrition reductions.

Recent successes include;

Reducing on-boarding attrition by 20% across a four week induction course for a big 6 energy company by embedding time in role.

Creating efficiencies within a motor insurance induction course. Allowing 2 days on the job training to be added, resulting in an average £3,000 revenue per induction.

Current projects include;

Creating a training course for an insurance company, taking a blended approach to learning and allowing call types to be trained individually with exposure following training.