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Matthew Kirwan
Learning & Organisational Development
  • Suggested rate
    €650 / day
  • Experience3-7 years
  • Response rate100%
  • Response time1 hour
The project will begin once you accept Matthew's quote.
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Location and workplace preferences
Liverpool, England, United Kingdom
Can work onsite in your office in
  • Liverpool and around (up to 50km)
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Expertise (9)
Matthew in a few words
Currently supporting multiple clients across financial services & utilities sectors implement training interventions to drive performance.

Key experience with BPO's delivering reduced STCs, increased performance against KPIs and attrition reductions.

Recent successes include;

Reducing on-boarding attrition by 20% across a four week induction course for a big 6 energy company by embedding time in role.

Creating efficiencies within a motor insurance induction course. Allowing 2 days on the job training to be added, resulting in an average £3,000 revenue per induction.

Current projects include;

Creating a training course for an insurance company, taking a blended approach to learning and allowing call types to be trained individually with exposure following training.

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