Name: Executive Support & Customer Success Professional
Price: 420 EUR
Availability: InStock

Languages

Polish
Native or bilingual
English
Fluent
German
Basic
Spanish
Basic

Workplace preferences

Can work on-site

Zurich (up to 50km)

BLUEWARE SOLUTIONS
Founding Partner - Swiss Market Expansion
TECH
February 2024 - February 2025 (1 year)
Zurich, Switzerland
Success: Laid the groundwork for Swiss market entry through lead generation, market research, strategic partnerships, and event participation- project was paused due to internal changes and parental leave.
Led comprehensive market research and competitive analysis to identify viable expansion opportunities.
Conducted Lead Generation Campaigns.
Attending the conferences to gain market insights and built the network.
Developed and executed go-to-market strategy for a new business line, including value proposition workshops, localized service offering, website
and landing page updates, and creation of marketing and lead generation content.
Acquired strategic partnership to help to promote & sell BWS services.
self-employed
Independent Consultant
DIGITAL AND IT
May 2022 - January 2023 (8 months)
Krakow, Poland
Success: Built operational and strategic foundation for Swiss-Ireland market entry. Collaboration not pursued due to high legal costs, but delivered actionable insights and international market experience.
Organized legal documentation and organizational frameworks.
Conducted market and industry analyses to identify trends, opportunities,
and potential challenges.
Developed a comprehensive operations plan outlining key processes, workflows, and resource allocation strategies.
Formulated and prepared marketing strategies tailored to target audiences, utilizing market research insights.
Created marketing campaigns to enhance brand visibility and generate interest in company services.
TALENT ALPHA
Head of Customer Success
DIGITAL AND IT
July 2020 - April 2022 (1 year and 9 months)
Krakow, Poland
Success: Brought in new clients, upsold to existing ones, and promoted a client-centric mindset in UX/UI and tech.
Executed B2B sales strategies across 42 countries, including CEE, the US, Mexico, India, and South Africa.
Supported new client acquisition and implemented upsell initiatives for Enterprise clients, closing SoW agreements with both clients and vendors.
Established and nurtured long-term relationships with vendors and clients, fostering trust and loyalty.
Represented the company at key conferences across the CEE region.
Streamlined and scaled lead generation, onboarding, account management, support processes.
Built a reporting framework on performance and platform metrics to support strategic decisions. Reported to executive leadership.
Collaborated on marketing strategy to boost brand visibility and sales to vendors and corporate clients; created sales/support content, organized webinars, and designed campaigns to drive platform adoption.
Led UX data analysis in collaboration with Tech and UX teams, translating business needs into actionable insights that directly shaped the platform roadmap.
Led high-impact lead generation efforts aligned with business goals. . Demonstrated a positive attitude, creating a supportive environment where colleagues could rely on me for guidance and consistent support.