About Muhammad Anam
I am an EU-based IT Support and Infrastructure Professional providing reliable on-site, field, and enterprise IT support across France, Germany, and Switzerland.
My work focuses on desktop and on-site IT support, network and infrastructure troubleshooting, data center operations, and dispatch/backfill assignments. I regularly support enterprise environments with break/fix tasks, hardware installations, rack & stack, structured cabling, and remote hands services, following established procedures and SLA requirements.
I have hands-on experience supporting Windows and macOS systems, Active Directory, Microsoft Intune, and enterprise ticketing workflows. I am comfortable working in data centers and live production environments, coordinating with remote NOC and MSP teams, and executing tasks accurately based on work orders.
In addition, I have hands-on experience with IoT device deployments, assisting with installation, setup, and operational support in real-world environments.
I am known for being reliable, safety-focused, and professional on site, with strong communication skills and a practical, problem-solving approach. I adapt quickly to new environments and represent client teams confidently when working at customer locations.
Available for:
- On-site IT support & field services
- Enterprise desktop support & IT backfill
- Network & infrastructure support
- Data center support (rack & stack, remote hands)
- Short-term and contract-based IT projects
English
Native or bilingual
French
Conversational
Can work on-site
Bâle (up to 50km), Mulhouse (up to 50km), Fribourg-en-Brisgau (up to 50km), Belfort (up to 50km), Strasbourg (up to 50km)
Experience
- Freelance DSS L1/L2Backfill EngineerJune 2024 - Today (2 years)Bâle, Switzerland
- Improved SLA ticket resolution from 76% to 98%.
- Delivered Tier-1/2 remote and on-site support to enterprise users.
- Managed Intune/AD policies, imaging, and access management.
- Resolved macOS & Windows hardware/software issues.
- Integrated Salesforce CRM and supported business data workflows.
- Installed and configured printers (HP, Zebra, Minolta, Toshiba, Samsung).
- FreelanceNetwork Engineer | Dispatch EngineerDecember 2021 - Today (4 years and 6 months)Germany
- Performed network device installations and replacements (switches, routers, APs)
- Executed rack & stack, structured cabling, and patch panel terminations
- Conducted fiber and copper testing using OTDR, OPM, VFL, and Fluke tools
- Supported data center and enterprise environments as dispatch engineer
- Acted as local Smart hands & feet for international MSPs and NOCs
- Provided on-site backfill and desk-side support for enterprise clients
- Replaced local IT resources during absences or peak workloads
- Resolved hardware, OS, and network-related issues under SLA
- Provided enterprise-level support using ServiceNow, AD, Intune, OKTA, M365, Office365
- www.makenterprise.netIT Consultant & On-Site Support EngineerMay 2024 - Today (2 years and 1 month)France
- Provided IT consulting and hands-on support for SMBs and enterprises
- Troubleshot Windows/macOS systems and enterprise networks
- Managed Active Directory, Intune, and OKTA environments
- Delivered cost-effective IT solutions to reduce downtime
- Served as trusted local IT partner for international clients
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Certifications
- Electrical Safety AwarenessVital Skills2024
- HSSE Safety Passport (CBREsafe)CBREsafe (CBRE)2025