Description

With 24 years of expertise in IT & Networking, including 17 years at Orange Business Services, I specialize in installing, maintaining, and decommissioning network equipment (Cisco, HP, Dell, IBM, Palo Alto), Support and maintenance of PC's, Servers and computing peripherals and Training users on a variety of hardware and software. My ability to provide on-site and remote technical support has led to a 95% resolution rate within 24 hours. I thrive in project execution, troubleshooting, and optimizing IT infrastructure. Highly adaptable and committed to continuous learning, I am eager to contribute to innovative and collaborative projects.

Industry field of expertise

Languages

English
Native or bilingual
French
Conversational
Gujarati
Native or bilingual
Hindi
Basic

Workplace preferences

Can work on-site

Genève (up to 50km), Gex (up to 50km)

Orange Business Services
Customer Service Support / Field Engineer
TELECOMMUNICATIONS
February 2007 - August 2024 (17 years and 6 months)
Switzerland
Provided remote/on-site IT & Network support to multiple companies across Switzerland as a member of the Field Services team. Regularly performed on-call work during evenings and weekends and provided local IT support to Orange Business employees. – Frequent field visits across the country.

Field Engineer:
• Installation/Removal of Network Equipment (Routers, Switches, Firewalls, Servers etc).
• Maintenance/Field Visits to repair faults and/or replace equipment.

Project Engineer:
• Providing technical expertise, planning, staging and installation for various customers.
• LAN refresh across multiple locations for different customers.
• Analog to VOIP migrations including replacing all handsets, Dect phones, gateways etc.
• Passive and Active Wi-Fi Surveys
• Video/Audio Conferencing:
• Microsoft Teams Room (MTR) design, setup and maintenance.
• Cisco VC Room setup and maintenance.

Local IT Support:
• Providing IT troubleshooting and support to my colleagues within Orange Business Services.
• Software Migrations e.g. Win 10 to Win 11
• End of Life PC Hardware Replacement

Logistics:
• Optimized and Managed the shipments to and from the Field Engineer office.
• Implemented recycling and scrapping as per country laws.
• Responsible for packing and unpacking IT hardware to verify goods.
Cisco Networking Wireless Networking Logistics Windows Troubleshooting
The Global Fund (for Orange Business Services)
On-Site Manager – Network and Videoconference Support
HEALTH AND WELLNESS
January 2018 - September 2018 (8 months)
Geneva, Switzerland
The Global Fund is one of six NGO's based in the Global Health Campus in Geneva. Provided support to all NGO's in the building,

• Installation of Network equipment and cabling for new building, whilst under construction, housing 6 NGO’s as part of the project team delivering within tight timeframes.
• Consulted and Organised third-party vendors to ensure the schedule is maintained.
• On-site SPOC for Network and Video conference issues once the building was completed.
• Maintenance and Configuration of network equipment, new and existing.
• On-boarding of NGO's and new employees when they arrived.
• Configured and deployed network infrastructure and Cisco videoconference systems in over 20 rooms.
Cisco Networking Wireless Networking Windows 10 visio conférence Cabling
JT International SA (for Orange Business Services)
On-Site Telecoms and Network Support
RETAIL (LARGE RETAILERS)
February 2007 - August 2015 (8 years and 6 months)
Geneva, Switzerland
Orange Business Services provides IT and Telecommunications Services to Japan Tobacco International for which I was the On-Site Voice/Network Manager at their Headquarters in Geneva. I joined the on-site team at a challenging time when the company was moving to bigger premises and replacing the aged PABX with a worldwide IP telephony and WAN/LAN.

• Configuration, Support and Maintenance of both Fixed and Mobile Voice Systems comprising: Analog and IP Desktop Phones; DECT Phones; Wireless and Wired Headsets; Mobile Phones comprising smartphones (e.g. Win-Mo and iPhone) and Blackberry devices.
• Analysis and Improvement of various Analog PABX telephone and voicemail systems/databases prior to Migration to VoIP.
• Administration and customer support on Avaya IP Telephony Modular and Unified Messaging Systems.
• Support and Maintenance of Cisco based LAN and third-party telecommunications e.g. ADSL.
• Audio-Video Conferencing Installations, Customer Support and Maintenance of Conference room systems and accessories.
• Planning and documenting support processes to streamline tasks and daily activities.
• Resolved network issues for over 200 users by deploying and configuring network hardware and software, reducing downtime by 50% and improving overall network stability
support informatique Cisco Networking Wireless Networking MDM AV Conferencing