Name: Customer support specialist
Price: 250 EUR
Availability: InStock

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Fribourg (up to 50km)

Bazaarvoice
TECHNICAL IMPLEMENTATION ENGINEER
August 2022 - July 2023 (11 months)
Vilnius, VI, Lithuania
• Leading SaaS implementation and deployment projects for enterprise clients mostly in the EMEA regions but also worldwide when neeed.
• Organizing training sessions for new clients and guiding them through onboarding, and developing long term relationships to ensure optimal utilization of Bazaarvoice products.
• Daily collaboration with an international team of colleagues from QA to project managers/CSMs and development engineers.
Software as a Service (SaaS) customer service Customer Journey Gestion de projet CRM
Hegelmann Group
LOGISTICS AND SPOT SALES MANAGER
September 2021 - June 2022 (9 months)
Kaunas, Kaunas City Municipality, Lithuania
• Developing and maintaining a strong relation-ship with B2B customers, active negotiation of pricing and terms of services.
• Planning and management of transport orders (Frigo, ADR, Tautliner) from the loading to the unloading process, preparation of necessary documents.
• Daily collaboration with dispatchers, freight forwarders, and invoicing teams. [IMAGE] [IMAGE] [IMAGE]
Gestion des transports Gestion de la logistique Administration des ventes Freight Forwarding & shipping management
Acticall Sitel Group
CLIENT EXECUTIVE
December 2017 - May 2018 (5 months)
Rabat, Morocco
• Technical support of customers for a Canadian telecommunications operator.
• Sales and account management, monitoring of customers' usage trends.
• Providing onboarding assistance to new collaborators.
customer service Vente Support technique