About Rob
English
Native or bilingual
French
Conversational
Experience
- Ziniki Network, Inc.Chief Executive OfficerDIGITAL AND ITJanuary 2014 - Today (12 years and 5 months)Geneva, Switzerland
- Providing IT strategy and operational services for small private banks, fintech companies, healthcare / pharma, and commodities trading firms in Geneva as contracted services.
- Projects include technical managed services, IT guidance and operations strategy, digital transformation, cybersecurity, and ongoing day-to-day systems support.**
- Oversee all aspects of Ziniki's digital strategy, financial management, client management, business development, and project implementation
- Instrumental in developing and implementing comprehensive and unique digital transformation processes, resulting in the successful management and execution of client deliveries and the ultimate realization of our vision
- Led the successful integration of two companies' processes and intellectual property (IP), creating a thriving international software and service company with a team of 25 delivery specialists supporting commercial, nonprofit, and government clients in multiple verticals
- Created a unique 'Innovation Labs' process as part of several comprehensive internal transformation projects to develop innovative delivery solutions and new digital products using internal expertise. This enabled Ziniki to outpace the competition and provide authentic transformative solutions to its customers
- Advise C-suite executives on business strategy, IT modernization, digital transformation, and highly-technical product development projects
- Successful and diverse engagements with commercial, government, and military clients spanning many industry and specialty verticals
- Mercurient, LLCManaging Principal / FounderDIGITAL AND ITJanuary 2012 - January 2014 (2 years)New York, NY, USA
- Scaled Mercurient from a one-person start-up to a successful business that was acquired by Ziniki Network, Inc.
- Spearheaded the development of a unique digital transformation strategy, including the creation of Agile Enterprise (AgEnt) methodology, which has been successfully implemented by several Fortune 500 companies to launch key strategic projects
- Led large internal client teams, including employees, partners, and international/offshore resources, to successfully deliver software platforms, applications, and create new operational and delivery business units
- Advised companies on strategic planning, implemented proven solutions, and provided operational assistance in developing lifetime customers, build strong relationships, and deliver simple yet effective customer and citizen experiences
- Customer Value Partners (CVP)Digital Media Practice Director (Founding Partner)DIGITAL AND ITJanuary 2004 - January 2012 (8 years)Washington, DC, USA
- Scaled CVP from a four-founder start-up to a thriving mid-sized business with over 250 employees
- Spearheaded the development and execution of the go-to-market strategy for all technical and digital media projects, including new lines of business and services
- Led the commercial strategy for CVP, expanding the business into new markets beyond government and non-profit clients
- Leveraged Voice-of-Customer based methods to solve performance challenges in customer life-cycle management, IT functional effectiveness, program performance management, and digital media
- Partnered with Fortune 500 companies, government agencies, and non-profit organizations to improve their customer experience and business performance
- Led and integrated multiple teams of up to 100 people globally in the development of new digital platforms, mobile apps, or internal applications
- Used data analytics, customer-centric processes and technologies, and employee training to achieve results in customer satisfaction, increase in revenue, and to reducing time to access services
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Education
- BASyracuse University1992+ Maxwell School of Citizenship; Bachelor of Arts in International Relations and CompSci (Computer Science)