About Saurabh
English
Native or bilingual
French
Conversational
Hindi
Native or bilingual
Experience
- FedExHEAD OF SERVICE IMPROVEMENT & ANALYTICS/INSIGHTSLOGISTICS AND SUPPLY CHAINNovember 2023 - June 2025 (1 year and 7 months)Geneva, SwitzerlandStrategic advisor to Regional President overseeing 50,000-workforce operations across 30 countries with 2M+ packages weekly. Built European performance management function from scratch with dual strategic + operational mandate.• Executive Partnership: Analyzed European network portfolio identifying capability gaps, CAPEX requirements, and optimization pportunities; presented strategic recommendations to Regional President/SVPs• Built Function from Scratch: Created performance management function for 50,000 employees across 30 countries; established governance and KPI frameworks adopted across Europe, APAC, US• Change Management: Shifted organization from reactive to proactive management through forecasting models and real-time analytics; led 200-participant daily governance forums• Crisis Navigation: Managed volcanic eruptions, cyber incidents (performance drop 90%→67%), and labor strikes; recovered to 88% through rapid coordination• Impact: Improved Net Service Level 78%→82% (strategic lanes 82%→88%); documented €1M+ savings through CAPEX rationalizationReason for Leaving: Relocated to Geneva; FedEx restructured European HQ. Recommended for Managing Director role (Netherlands) but chose Switzerland with young family.
- FedExHEAD OF CUSTOMER ENGINEERING, EUROPELOGISTICS AND SUPPLY CHAINOctober 2020 - October 2023 (3 years)Brussels, BelgiumLed strategic operations for €2.1B supply chain solutions pipeline across 8 countries. Managed 10-person team designing 170+ solutions annually for Fortune 500 clients (Nike, VF Corporation, SHEIN, Apple).• Portfolio Management: Increased RFP conversion 22%→37%; grew pipeline €1.8B→€2.1B through strategic account development• Operational Excellence: Standardized KPI frameworks across regions; improved SOP compliance 55%→95%; client satisfaction 72%→88%• Executive Stakeholder Management: Built trusted advisor relationships with C-suite; led steering committees and strategic planning sessions• Cross-Functional Coordination: Aligned commercial, operations, engineering, IT teams; coordinated SHEIN China-to-Germany operations
- FedExSTRATEGY ADVISOR - M&A PROGRAM MANAGEMENTLOGISTICS AND SUPPLY CHAINMarch 2018 - September 2020 (2 years and 6 months)Brussels, BelgiumLed €4.4B FedEx-TNT acquisition integration across 30+ countries. Coordinated 60-person cross-functional team merging divergent cultures and operational models.• M&A Integration: Co-developed 3-year transformation roadmap; managed integration across 30+ countries coordinating Process,Deployment, Engineering, Analytics, Quality functions• Organizational Development: Selected/rolled out portfolio management tool adopted as European standard; implemented governance frameworks for consistent execution• Change Management: Navigated cultural integration through structured stakeholder engagement; created business cases for multi million euro decisions• Crisis Recovery: Restored performance 67%→88% post-cyber incident through rapid cross-functional coordination• Impact: Integrated 30 countries within timeline; achieved €5M+ savings through vendor rationalization and standardization
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Education
- Business Analytics), Harvard (Organizational Leadership, Strategy Execution, Disruptive Strategy, Power & Influence for Positive Impact), MIT (Data Science & Big Data AnalyticsWhartonBusiness Analytics), Harvard (Organizational Leadership, Strategy Execution, Disruptive Strategy, Power & Influence for Positive Impact), MIT (Data Science & Big Data Analytics
- MBAMBA