Shatakshi Sharma

• • Led end-to-end requirements gathering across 12+ stakeholder groups for an international banking client (Bank of Ireland), ensuring 100% alignment between business, compliance, and delivery teams.

• • Designed 50+ AS-IS / TO-BE process maps using ARIS, increasing process visibility and reducing documentation turnaround time by 25%.

• • Conducted gap analysis across 15 core banking workflows, identifying inefficiencies that helped reduce manual interventions by an estimated 18–22%.

• • Prepared 20+ high-quality process documents, SOPs, and audit-ready reports, enabling smoother internal audits and supporting future process redesign cycles.

• • Acted as the primary liaison for 5 cross-functional teams (business, SMEs, operations, compliance, and IT), accelerating project delivery timelines by ~20%.

• • Supported multiple banking process optimization initiatives, contributing to improved process standardization and enhancing compliance readiness by 15%.

• • Managed daily operational activities across 5+ clinical and administrative departments, ensuring smooth workflow execution and reducing process interruptions by 15%.

• • Performed data validation and quality checks on 150+ patient service records per day, improving KPI reporting accuracy by 25% and reducing data errors.

• • Documented and optimized existing processes by identifying 10+ recurring operational gaps, decreasing repetitive issues and enhancing coordination efficiency across teams.

• • Strengthened inter-departmental communication, resulting in a 20% faster turnaround time for service requests and operational escalations.

• • Ensured adherence to SOPs and regulatory standards by conducting routine compliance checks, contributing to a notable improvement in audit readiness and process discipline.

• • Analysed and documented 20+ operational workflows, improving process consistency across 6+ healthcare service units and reducing process ambiguity by 30%.

• • Created and maintained 50+ SOPs, compliance documents, and BRDs, ensuring error-free operational execution and supporting onboarding for new team members.