About Simão
Remote IT support and gaming enthusiast based in Switzerland. I help clients optimise and troubleshoot their Windows PCs, phones and consoles, set up Microsoft 365 and cloud storage, configure Discord servers and even navigate purchases from China using shopping agents. I focus on clear communication, simple explanations and practical solutions.
Portuguese
Native or bilingual
French
Fluent
English
Conversational
Remote only
Primarily works remotely
Experience
- Liip SAWeb Development InternJanuary 2026 - January 2026Fribourg, Switzerland• Introduction to web development in a professional environment with the Liip team.• Worked on small internal exercises using HTML, CSS and basic JavaScript to understand how modern websites are built.• Learned to use Git and code editors, follow coding guidelines and ask for code reviews.• Discovered agile ways of working and collaboration tools (chat, task boards, version control).
- Ville de FribourgIT Support InternJanuary 2026 - January 2026Fribourg, Switzerland• Assisted the city IT team with basic support for staff computers (Windows PCs).• Helped install and configure software, update systems and check that workstations were working properly.• Performed simple troubleshooting: printer issues, login problems, minor network or configuration errors.• Discovered how a professional helpdesk works and learned to communicate clearly with non-technical users.
- Freelance / Self-employedRemote Tech Support & Gaming AssistantDIGITAL AND ITSeptember 2024 - Today (1 year and 9 months)Bulle, Switzerland• Remote tech support for Windows 10/11 PCs: performance optimisation, error fixing, basic security checks, Microsoft 365 and OneDrive setup.• Help for Android phones and iPhones: storage clean-up, app and battery optimisation, simple troubleshooting.• Gaming and console assistance: Steam and PC game launcher setup, graphics settings, PS4 troubleshooting, game library clean-up.• Setup of Discord servers (channels, roles, basic bots and security) for small communities and gaming groups.• Guidance for buying from China using shopping agents (1688, Taobao, etc.): understanding fees, shipping options and preparing an order plan.• Light translation and support between Portuguese, French and English for emails, descriptions and short documents.
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Education
- Secondary school – Informatics & Technology trackÉcole secondaire de Bulle2026I am currently completing my secondary education in Switzerland with a focus on IT and technology. • Core subjects: mathematics, computer science, French, German and English. • Practical work with computers, basic programming and office tools. • Group projects that develop communication, organisation and problem-solving skills. This education gives me a solid base to offer reliable remote tech support and to continue towards an IT apprenticeship.