Description

During my thirty years of experience in different IT roles as account-, service delivery-, project-, program- and line manager in national and international environments, I have been able to gather a very broad and in depth understanding of the challenges and solutions of the technology landscape in the financial industry. All my recent positions were driven by close and constant interaction with internal customers, delivery partners and vendors which strengthened my distinct communication and social skills on all levels. I am a very customer and staff focused person, who is always seeking for the right balance between service recipient and delivery units regarding cost and quality. I am used to work in a demanding, fast changing international environment, driven by my very structured, organized and pragmatic approach.

Languages

German
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Zurich (up to 50km)

Natwest Services
IT Service & Project, Program, Portfolio Management
BANKING AND INSURANCE
June 2015 - Today (11 years)
Zurich, Switzerland
Head IT Services, Project & Portfolio Management Team at NatWest Services Switzerland Ltd (ex. Coutts/RBS)
Main activities and responsibilities:
Line management of ~30 staff in England, Switzerland and India
IT project portfolio management (~15mCHF)
Technical program- & project management (e.g. AWS/Swisscom cloud migration, IT Security projects, end user platform refresh, outsourcing initiatives, IT infrastructure lifecycle, advanced analytics tool rollout, management information system build up, monitoring solution implementation, application simplification initiative)
IT Service catalogue costing and charging (~35mCHF)
IT finance and TCO optimization of IT infrastructure landscape
IT change management (until 2019)
IT infrastructure process optimization and automation
IT asset- and configuration management
IT vendor- and relationship management
IT infrastructure product roadmaps
SLA management and reporting
Program Management Project Management Portfolio Management
Credit suisse
Senior IT Project Manager
BANKING AND INSURANCE
January 2014 - May 2015 (1 year and 4 months)
Zürich, Switzerland
Senior IT Project Manager at Credit Suisse (Technology Infrastructure Services):
Main activities and responsibilities:
IT Infrastructure stream lead for “too big to fail” IT change program (~4mCHF)
Lead for IT infrastructure requirements management for 600 impacted business application
Lead for set-up of segregated test environment and India offshore development for 600 applications
Project Management Program Management
Credit Suisse (CH)
IT Account Manager
BANKING AND INSURANCE
June 2010 - December 2013 (3 years and 6 months)
Zürich, Switzerland
Technology Business Partner at Credit Suisse AG
Main activities and responsibilities:

Lead for introduction of bank wide infrastructure cost optimization framework
IT infrastructure account manager for IT Testing Services Switzerland
IT infrastructure account manager for Private Banking IT EMEA Branches
Responsible for IT Operations Target Operating Model EMEA Branches
Introduction of IT Account Manager function, IT infrastructure demand management process and business driven lifecycle management for EMEA
Lead for development of IT infrastructure Branch support operational model
IT Account Manager team lead responsible for IT change project portfolio for Private Banking CH and EMEA with 300 projects (~6 mCHF)
IT Account Manager for IT EMEA Branches
Lead of workspace renewal program governance body for EMEA branches
Lead for EMEA Branch Simplification STC (Technology standardization)
Account Management IT Project Management IT Infrastructure Management