SCAbout Sylvain
With a natural curiosity for innovation combined with a background in business and IT, I’m able to talk the language of the customer and the technical developer.
As a 15+ years experience Salesforce specialist and Certified x10, I help businesses get the most out of the application whether it being Sales Cloud, Marketing Cloud Account Engagement (Pardot), Service Cloud, Salesforce Platform or Marketing Cloud Next.
I'm looking forward to a hands-on approach, especially regarding the Marketing Cloud Next implementation, leveraging Data Cloud and Agentforce. I would like to bring my experience in this area to customers who are willing to move to Marketing Cloud Next and embrace the future of marketing with Agentic AI.
French
Native or bilingual
English
Fluent
Can work on-site
Genève (up to 50km)
Experience
- DeloitteManagerSeptember 2024 - Today (1 year and 9 months)Geneva, SwitzerlandAs a Manager at Deloitte, I empower Swiss firms to scale their Salesforce transformations effectively. My expertise lies in optimising the Marketing Cloud Next solution, ensuring businesses leverage the full potential of Salesforce's Data Cloud and AgentForce. By integrating these advanced tools, I help organisations enhance their marketing strategies and customer engagement, driving growth and innovation in the digital landscape.I'm specialized in driving Salesforce transformations for manufacturing companies, enabling them to scale their Sales and Marketing operations through the effective use of Sales Cloud and Marketing Cloud Account Engagement (Pardot). Leading a dynamic team of approximately 10 people both onshore and offshore, I ensure seamless integration and optimization of Salesforce solutions to enhance operational efficiency and drive business growth.
- DeloitteSenior ConsultantJanuary 2023 - July 2024 (1 year and 7 months)Geneva, SwitzerlandI'm specialized in driving Salesforce transformations for manufacturing companies, enabling them to scale their Sales and Marketing operations through the effective use of Sales Cloud and Marketing Cloud Account Engagement (Pardot). Leading a dynamic team of approximately 10 people both onshore and offshore, I ensure seamless integration and optimization of Salesforce solutions to enhance operational efficiency and drive business growth.
- IBM iXEngagement ManagerJuly 2021 - January 2023 (1 year and 6 months)Geneva, SwitzerlandI'm specialized in driving Salesforce transformations for manufacturing companies, enabling them to scale their Sales and Marketing operations through the effective use of Sales Cloud and Marketing Cloud Account Engagement (Pardot). Leading a dynamic team of approximately 10 people both onshore and offshore, I ensure seamless integration and optimization of Salesforce solutions to enhance operational efficiency and drive business growth.
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Education
- Salesforce Certified Administrator Salesforce Certified Advanced Administrator (SCAA) Salesforce Certified Business Analyst Salesforce Service Cloud Consultant Salesforce AssociateSalesforce Certified Administrator Salesforce Certified Advanced Administrator (SCAA) Salesforce Certified Business Analyst Salesforce Service Cloud Consultant Salesforce Associate
- 10x Certified10x Certified