Description

With 9 Years of experience in the field of “IT Support & System Administration”, I possess the requisite technical competence and skill set necessary for solving any IT Related issue . I am analytical & having problem solving abilities, self-motivated and flexible to work.

Languages

English
Native or bilingual
Hindi
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

ADCB
IT Support Engineer
DIGITAL AND IT
October 2021 - Today (4 years and 8 months)
Abu Dhabi, United Arab Emirates
InnovazIT Technologies
IT Support Engineer (End User Support)
September 2018 - October 2021 (3 years and 1 month)
Dubai - United Arab Emirates
• Experienced in IT infrastructure management Service in a 24x7 environment to Ensure 99.99% of service delivery uptime for all IT Assets & LAN network in Class & workshops.
• Monitor and resolve SLA Ticket Management such as incident & SR for optimum performance.
• Technical Support to all hardware's assets of HCL, IBM, HP, Asus, Samsung, Dell & Compaq, etc.
• Expert in Windows XP, 7, 8 and 10 installations, configuration and troubleshooting.
• Installation and Configuration of Application Software like MS office, Adobe, SAP, etc.
• Operating System Installation, Up-gradation & necessary system back-up when required.
• Troubleshooting of Sees, Client's Workstation i.e. Laptops, Desktops, Handheld devices, etc.
• Configuring network equipment's like AP, WIFI-Hotspot, IP Phone, switch, router, etc.
• Manage user accounts, Emails, Symantec Anti-Virus & Anti-spa's Security.
• Configuring Mail clients on Microsoft Outlook / Lotus Notes / Android Devices, etc.
• Experience in supporting Apple iPad, iPhone & Android Smart phones products, etc.
• Experience in Domain joining, Network printing & Data Backup.
• Managing Windows Services, NTFS permission, Disk Quota Management, etc.
• Cabling, Crimping and complete troubleshooting of LAN / WAN issues.
• Installation of devices like Printers, Scanner, Biometric, Projector, CCTV, EPABX etc.
• Good experience on Internet Browses like Internet Explorer, Chrome and Firefox, etc.
• Software Product installation / Renewals / updates of patches & Plugins management
• Provide Remote Support to field work maintenance of system & network equipment's.
• Maintain up‐to‐date records of all IT equipment, agreements and licenses management.
Diyar United Company
IT Field Engineer
February 2017 - March 2018 (1 year and 1 month)
Kuwait City, Kuwait
• Overall Support to IT infrastructure management Service in a 24x7 environment to Ensure 99.99% of service delivery uptime for all IT Assets & LAN network in Class & workshops.
• Monitor and resolve SLA Ticket Management such as incident & SR for optimum performance.
• Technical Support to all hardware's assets of HCL, IBM, HP, Asus, Samsung, Dell & Compaq, etc.
• Expert in Windows XP, 7, 8 and 10 installations, configuration and troubleshooting.
• Installation and Configuration of Application Software like MS office, Adobe, SAP, etc.
• Operating System Installation, Up-gradation & necessary system back-up when required.
• Troubleshooting of Client's Workstation i.e. Laptops, Desktops, Handheld devices, etc.
• Configuring network equipment's like AP, WIFI-Hotspot, IP Phone, switch, router, etc.
• Manage user accounts, Emails, Symantec Anti-Virus & Anti-spa's Security.
• Configuring Mail clients on Microsoft Outlook / Lotus Notes / Android Devices, etc.
• Experience in supporting Apple iPad, iPhone & Android Smart phones products, etc.
• Experience in Domain joining, Network printing & Data Backup.
• Managing Windows Services, NTFS permission, Disk Quota Management, etc.
• Cabling, Crimping and complete troubleshooting of LAN / WAN issues.
• Installation of devices like Printers, Scanner, Biometric, Projector, CCTV, EPABX etc.
• Software Product installation / Renewals / updates of patches & Plugins management
• Provide Remote Support to field work maintenance of system & network equipment's. Manage service requests, software installations, Systems setups, upgrades, etc.
• Hands on experience on IBM Tivoli, Ammy Admin & Team viewer for Remote administration.
• Monitors system performance and implements performance tuning.