Agostina Mariano

Enfuce is an award-winning, cloud-native, one-stop shop for modern Card Issuing and Payment Processing. Collaborate with Chief Risk Officer in designing and implementing a global risk management framework for customers across our regulated entities covering the UK and EEA. Collaborate with Chief Compliance Officer with EMI application and AML, Risk and Compliance policies. Collaborate with Senior Legal Counsels in the review of Terms and Conditions for Corporate and Consumers. Responsible for KYC, KYB, CDD, EDD requirements and onboarding flow. BIN Sponsorship requirements and what information should be delivered. Deciding about possible Risk exposure.

Administered and issued contracts/legal documents to our global clients as per sales and finance professionals' requirements. Dispelled contract ambiguities for clients, whilst collaborating with solicitors to deliver best possible solutions. Cooperated with sales, legal, and compliance stakeholders on legal-related matters. Led and trained three interns on contract administration and legal contractual structures. Leverage different channels, including Salesforce, Pipedrive and HelloSign to assign and monitor duties for team members. Executed legal documentation for signings; updated and maintained all internal records, such as NDAs.

• Updated senior management by formulating and presenting diligent reports of contracts' status.

• Revamped contract administration area by defining new processes for contract issuance and facilitating stakeholders.

• Achieved fast track promotion to legal position in a one-year short time span for outstanding performance.

• Won Everest Award two times during difficult pandemic times.

Steered efforts to optimise user experience by closely collaborating with cross-departmental project teams of 80 employees. Assessed and resolved over 800 tickets daily with outstanding results. Evaluated business policies and proposed strategic solutions for process improvement related to certain quality measures and KPIs. Investigated, analysed, and compiled findings in diligent reports and presentations. Employed region-specific knowledge to identify fraud, threatening Spanish and Latin American markets and the global community of users, EMEA included.

• Boosted payment process effectiveness by investigating/evaluating potential risk in posts, including ads, commerce and community, for the biggest social media company, Facebook.

• Developed and executed accurate solutions during appeals process to meet user demands.

• Improved customer service within three months by conducting detailed and deeper investigation and important legal

research for new trends of financial crime in Latin America market.

• Spearheaded all projects from conception to completion; ensured successful delivery within time, budget, and scope.