Description

Experienced and results-oriented leader with over 10 years of expertise in Business Process Management (BPM), improvement, and digital transformation across multicultural and high-tech organizations.

 Strategic and innovative, proven record of leading complex projects, driving operational excellence, and fostering a continuous improvement mindset.

 Recognized team builder and mentor, skilled at developing high-performing teams, empowering talent, and aligning cross-functional efforts to deliver measurable business value.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Eindhoven (up to 50km)

NN Group.
International Process Improvement Expert
August 2024 - Today (1 year and 10 months)
Netherlands
• • Lead cross-country initiatives to harmonize, standardize, and optimize business processes, ensuring alignment with corporate strategy and industry best practices.
• • Drive digitalization initiatives by translating AS-IS processes into optimized TO-BE designs, enabling automation and AI-based improvements to enhance operational efficiency and stakeholder experience.
• • Collaborate with multinational teams to deliver high-impact transformation projects, ensuring seamless handover to development teams and measurable business outcomes.
• • Act as a key partner for senior management in identifying process gaps, defining KPIs, and ensuring process excellence across multiple countries.
• • Focused on E2E Leads, E2ERecruiment and Selection and E2E Activity and Performance Management processes, and agent digital office.
• • Act as Product Owner for end-to-end Agent Recruitment & Selection, leading the evaluation, selection, and rollout across multiple countries, ensuring scalability, data-driven decision-making, and seamless integration.
BPMN Project Management Product management Team management Digital Transformation
Toseah Rahakar Jahan Modir,
Senior BPM project manager
September 2019 - August 2024 (4 years and 11 months)
Tehran, Tehran Province, Iran
• • Built and led a BPM department, developing and mentoring a team of specialists to deliver strategic BPM and improvement initiatives.
• • Designed process architectures and end-to-end frameworks based on APQC and SAP, ensuring enterprise-level process alignment and governance.
• • Led the analysis and optimization of E2E processes (O2C, P2P) using Six Sigma, RCA, GAP analysis, and VA, achieving up to 30% cycle time reduction.
• • Oversaw the design and documentation of 30+ detailed processes (level 5, BPMN), including KPIs, SIPOC, risk management, and resource allocation, with a focus on process automation and operational efficiency
• • Presented performance insights and improvement recommendations directly to senior management, ensuring alignment with strategic objectives.
Toloe Yekta Samaneh,
Senior BPM Analyst and Project Manager
DIGITAL AND IT
May 2017 - September 2019 (2 years and 4 months)
Tehran, Tehran Province, Iran
• • Established and led a BPM analysis team, ensuring accurate, up-to-date process documentation and effective implementation of BPM standards.
• • Conducted end-to-end process mapping (AS-IS/TO-BE) using BPMN 2.0, delivering actionable insights for process redesign and optimization.
• • Acted as a key liaison between analysis and software teams, aligning business requirements with technical solutions and external stakeholder expectations.
• • Identified and improved critical processes through Lean Six Sigma methodologies, significantly increasing operational efficiency.
• • Designed and automated the Control Funds process at the Ports and Maritime Organization.
• • Improved Fund Management processes using Lean Six Sigma.
• • Developed disciplinary regulations for motor vehicle traffic at the Ports Organization, ensuring improved compliance and governance