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Malt Strategy
Alcris MedinaAM

Alcris Medina

Project Coordinator

€130/day
Manila, PH
0-2 years
Project Management
Project Governance
Microsoft Excel
Team management
Microsoft Office

Average response time: 1 hour

About Alcris

Project Coordinator with expertise in project management, admin support, and process optimization. Skilled in Jira, Salesforce, and MS Office. Detail-oriented, proactive, and efficient in handling tasks.

Telecommunications
Digital and IT Services

  • Filipino

    Native or bilingual

  • English

    Fluent

  • Spanish

    Basic

Remote only
Primarily works remotely

Experience

  • TPG Telecom
    Project Coordinator
    TELECOMMUNICATIONS
    October 2022 - Today (3 years and 8 months)
    • Spearheaded project planning and execution, ensuring alignmentwithtimelines, budgets, and client
    requirementsto support seamless service delivery.
    • Managed stakeholdercommunication across multiple channels, resolving issues and driving proactive engagementto exceed client expectations.
    • Created and maintained project plans, ensuring all key milestones were metwithin budget andtimeline constraints.
    • Facilitated and participated in stakeholder meetings, documenting keydecisions and follow-upsto maintain project momentum.
    • Led riskassessments and implemented mitigation strategies, ensuring project continuityand maintaining high-qualityservice standards.
    • Ensured all project documentation was maintained in Jira, Salesforce, and SharePointto enhance
    projectvisibilityandtracking.
    Microsoft Office
  • TPG Telecom
    Provisioning Order Manager
    February 2022 - September 2022 (7 months)
    • Coordinated and monitored service activations, addressing customer inquiries and resolving provisioning issuesto achievetimelydeliveryand client satisfaction.
    • Communicated with stakeholders across multiple departments, ensuring accurate and professional updates on order progress.
    • Utilized Salesforce, MSTeams, and SharePointtotrack, document, and optimize provisioning workflows.
    • Collaborated with cross-functional teamsto identify bottlenecks and implement solutions, ensuring adherenceto SLAs and improving operational performance.
  • TPG Telecom
    L3 Escalation
    September 2016 - February 2022 (5 years and 5 months)
    L3 Escalation Special ist
    • Provided expert-level escalation support, resolving complex customer issues while ensuring exceptional service and stakeholder satisfaction.
    • Addressed technical challenges, applying analytical and problem-solving skills to identify root causes and implement sustainable resolutions.
    • Communicated effectively with cross-functional teams to meet service-level agreements (SLAs) and
    improve customer retention.

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Education

  • Associate of Science in Computer Science
    Asian Institute of Computer Studies
    Associate in Computer Science

Skill set

customer service
Salesforce
administrative support
Atlassian JIRA
Microsoft Sharepoint

Categories