Alejandra Jaramillo

Own business operations + PMO for multilingual digital publishing across books, video, web. Report to Founder.

Built PMO from zero: Release planning, capacity planning, dependency management for 3 product lines on Amazon KDP + YouTube

Scaled ops: Designed reporting dashboards + workflow automation in Asana/Make.com. Cut release cycle 30%, hit 99% on-time delivery

Run vendor & production operations across KDP, YouTube Studio, web CMS. Manage 15+ contributors + external contractors

Systematized delivery: Created SOPs in Notion for content pipeline, QA, handoffs. Single source of truth for remote team

Stack: Asana, ClickUp, Make.com, Looker Studio, Amazon KDP, YouTube Studio, Canva

Senior Project Manager, Business Operations & Systems | Mar 2025 - Aug 2025

Remote EdTech | 200+ staff | DACH

Owned RevOps + systems for scaling education org. Led PMO for product + data ops.

- HubSpot CRM Ops: Administered system config, workflow automation, dashboards, user access. Drove data-driven decision making for GTM teams

- Automation & Integration: Built Make.com workflows for lead-to-enrollment + handoffs, integrated 3rd-party lead sources via webhooks. Cut manual ops 60%

- Technical PMO: Ran Jira Kanban, backlog prioritization, release coordination. Improved delivery transparency + speed across 4 squads

- Process Improvement: Translated business needs into scalable solutions, led system migrations with zero downtime

Program Operations Manager, Assessments | Nov 2023 - Feb 2025

Ran delivery operations for assessment programs across 12 tech curricula, 7,000+ participants/year.

- Operations Scale: Redesigned assessment workflow + QA process, reduced turnaround time 50%

- Vendor Ops: Managed 30+ contractor network, created SOPs + SLAs for grading consistency

- Data Operations: Built reporting dashboards for capacity planning, pass rates, SLA compliance

Program Manager | Web Development Track | July 2019 - Nov 2023

Led program delivery ops for Web Development track, 500+ learners.

- Process Optimization: Orchestrated workflow redesign for curriculum delivery, improved operational efficiency 40%

- Knowledge Ops: Created SOPs + runbooks for program delivery, used by 50+ team members

Stack: HubSpot, Make.com, Jira, Confluence, SQL, Looker Studio, Git.

Provided multilingual translation and interpreting services for international business clients, working independently across multiple projects and deadlines.

Managed client communication, timelines, and deliverables while coordinating workflows across languages.

This role strengthened my ability to work with international stakeholders, manage concurrent projects, and maintain clarity and accuracy in fast-paced, cross-cultural environments.