Description

Global IT Leader with 20+ years of experience driving technology strategy, digital transformation, and operational excellence across multinational organizations. Proven track record of aligning technology and platform initiatives with business objectives to deliver sustainable growth and competitive advantage, leading large global teams

and managing complex budgets. Strong background in cloud platforms, enterprise infrastructure, cybersecurity, mission-critical applications, and modern IT operating models, leveraging CI/CD pipelines to improve scalability, resilience, and time-to-market. Experienced in large-scale transformation programs, fostering Agile, SAFe and DevOps ways of working, and applying pragmatic governance models (ITIL, DevOps) to balance reliability, compliance and business agility, with a focus on AI governance and responsible technology adoption.

Professional Certifications:

Languages

English
Native or bilingual
Spanish
Native or bilingual
French
Basic

Workplace preferences

Remote only

Primarily works remotely

FIRMENICH
Service Delivery Director
CHEMICAL
September 2020 - September 2023 (3 years)
Barcelona, Spain
Directed global IT infrastructure services (data centers, networks, servers, cloud platforms) and managed major outsourcing partners to ensure 24/7 operations, consistently meeting or exceeding SLA targets.
Oversaw multi-million euro infrastructure budgets and vendor contracts, implementing cost optimizations and performance improvements; conducted RFPs and led vendor transitions to enhance service delivery.
Improved system reliability and business continuity by enforcing ITIL processes (incident, change, problem management, CMDB accuracy) and conducting regular disaster recovery tests, minimizing downtime risks.
Managed teams of internal and external IT staff, fostering collaboration between the outsourcing provider and in-house teams to maintain alignment with business needs and quality standards.
ITIL Continuous improvement ServiceNow IT Vendor Management and Procurement IT Service Management
dsm-firmenich
Digital Transformation & Service Excellence Lead
AGRICULTURE
September 2020 - Today (5 years and 9 months)
Senior IT consultant specializing in transformation programs for IT organizations — from strategy through execution.

Led 5+ major IT transformation programs covering infrastructure, service desk, managed services, and cloud migrations.
Governed IT portfolio of ~30 projects/year with full delivery, budget, and benefits realization accountability.
Optimized managed services and vendor contracts through RFPs, SLA redesign, and continuous improvement frameworks.
Built KPI/SLA dashboards and reporting structures (ServiceNow, Datadog, SolarWinds) linking IT performance to business outcomes.
Delivered multi-million cost reductions via license optimization, platform consolidation, and FinOps practices.
Implemented ITSM governance on ServiceNow (CMDB, incident, change, problem, ITOM migration).
Established business continuity, audit support, and compliance frameworks across global IT operations.
Introduced Agile, ITIL, and CI practices — transforming IT culture and ways of working at scale.