Description

Customer Success and Client Relations professional with 4+ years’ experience supporting B2B clients through onboarding, engagement and ongoing value realisation across multi-week programmes and retained partnerships.

I’ve managed portfolios of up to 40+ clients, acting as a consistent point of contact and working closely with internal teams to coordinate delivery and support client outcomes.

I typically work with growing companies who need clearer structure around client onboarding, engagement or ongoing Customer Success support without hiring full-time.

My approach combines strong relationship management, clear communication and practical delivery, with a focus on improving client experience, adoption, and long-term retention.

Comfortable working remotely and flexibly across short-term projects, onboarding initiatives, and fractional Customer Success support.

Languages

English
Native or bilingual
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

WYK Digital
Client Relations Manager
CIVIC AND SOCIAL ORGANIZATIONS
March 2024 - Today (2 years and 3 months)
London, United Kingdom
I own day-to-day relationships for 40+ corporate clients across multiple repeated 10-week programmes.
Lead client onboarding, align expectations, timelines and success criteria from the start of the programme.
Maintain regular client communication through structured check-ins, progress updates and issue resolution.
Coordinate internal facilitators, schedules and resources to ensure smooth and consistent delivery.
Designed marketing-focused learning materials and presentations to boost participant engagement and understanding.
Oversee delivery of 100+ hours of workshops, ensuring client objectives and service standards are met.
Support client retention by delivering a consistent, high-quality experience across the full engagement lifecycle.
Build rapport through 1:1 sessions and group coaching
Client Onboarding Process facilitation Client Engagement & Retention Individual Coaching Communication
Saintville
Client Operations & Continuous Improvement Lead
E-COMMERCE
August 2024 - October 2024 (2 months)
London, United Kingdom
Improved internal workflows to support more efficient client delivery and communication.
Designed and implemented a centralised Notion system to improve visibility and coordination across teams.
Created onboarding documentation and several key SOPs to improve internal handovers and client experience consistency.
Worked with senior stakeholders to streamline processes and reduce delivery friction.
Contributed to increased task completion by 8% through clearer ownership and improved service delivery
Process facilitation Workflow Improvement Notion Client Onboarding Stakeholder Communication
Ocean Holidays
Senior SEO & Content Executive
TRAVEL AND TOURISM
August 2022 - September 2023 (1 year and 1 month)
London, United Kingdom
Managed relationships with internal stakeholders, external partners and agencies
Delivered regular performance reporting and insights to support decision-making and expectation management
Worked cross-functionally with developers, content teams and suppliers to deliver projects to brief and deadline
Developed strong communication, prioritisation and client-facing reporting skills
Collaborated with internal teams on planning, reporting, and content performance
Stakeholder Communication SEO Google Search Console Reporting Internal communication