About Ali
Arabic
Native or bilingual
English
Fluent
Experience
- Concentrix MalaysiaSoftware Support SpecialistMay 2023 - Today (3 years and 1 month)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
- Delivered engaging presentations and training, clarifying QuickBooks Online features to UAE and GCC clients.
- Resolved configuration and data-migration issues, ensuring seamless multi-currency operations. Collaborated with Intuit engineering to address bugs and performance concerns in the Middle East.
- Ensured compliance with UAE VAT and GCC financial regulations, safeguarding data security.
- Contributed to workflow optimization, enhancing customer satisfaction and reducing resolution times.
- Universiti Putra MalaysiaResearch Assistant (Cybersecurity Focus)February 2023 - July 2023 (5 months)
- Contributed to academic research on AI-based attack detection and IoT security.
- Co-authored peer-reviewed papers detailing deep learning applications in cybersecurity.
- BeyondSoft Malaysia Sdn. Bhd.Penetration TesterMay 2022 - April 2023 (11 months)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
- Performed comprehensive vulnerability assessments utilizing Nmap, Burp Suite, Metasploit, Nessus, and Wireshark.
- Executed controlled exploitation of vulnerabilities to assess real-world risks and validate defenses.
- Delivered detailed technical reports and executive summaries, emphasizing findings and mitigation strategies aligned with OWASP, NIST, and ISO 27001.
- Collaborated with development and network security teams to verify remediation effectiveness through retesting.
- Provided tailored remediation guidance to enhance secure coding and patch management awareness among client teams.
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Education
- Diploma in Certified Information Systems Security Professional (CISSP2019Diploma in Certified Information Systems Security Professional (CISSP
- M.D. Information SecurityUniversiti Putra Malaysia2023M.D. Information Security