Aliénor Izri

After 2 years away from Ezi Car Rental, having learnt from many other organisations, I decided to come back as the Revenue Manager. Ezi was going through a new growth phase after a couple of years of flat curve and I was asked to come back to drive this growth. After only one month there, market shares at various airport locations grew. Covid19 brought some challenges to the tourism industry and our industry, however thanks to strong strategic planning, we managed to keep stealing market shares and place ourselves 3rd on most of our airport locations, in front of much larger structures.

Key Responsibilities:

✓ Revenue strategy – 1 year, 2 years, 3 years

✓ Revenue management: forecasting, implementing new revenue management operations, procedures and best practices, identify new revenue streams, yield management, channel management

✓ Marketing: develop online and offline marketing and brand strategies, implement and review, brand management

✓ P&L analysis, cost optimization

✓ Analyse potential areas for development

✓ Scope, analyse and implement new technologies to reach goals

✓ Oversee the development of our operating system

✓ Customer experience: analyse, design and implement new customer experience policies to keep the customer at the center of the business. Oversee all aspects of customer service within the company, develop new strategies and procedures, liaise with our entire network to implement new procedures. Prioritise tasks, define short, medium and long term projects.

MarginFuel’s vision is to be the Global Leader in Dynamic Pricing & Predictive Modelling for the Rental Vehicle and Mobility as a Service (MaaS) Industries. Chiefly,the company drives revenue and profit gains for Rental Vehicle operators through provision of SaaS pricing optimisation software.

Key Responsibilities:

✓ Product Management and development from a UX perspective – leading the

✓ MarginFuel 2.0 project – design, frameworks, strategy planning

✓ Customer success management

✓ Account management

✓ Leading the company towards better customer centric processes Business strategy

✓ Sales management

Aerodrive was at the time a 15 month old startup which has grown very quickly. I was

brought onboard the senior management team to define a strategy to develop

the brand in the market place. My strategic framework consists on a

coordinated approach of a brand strategy, a product marketing strategy and a

customer service strategy.

Key Responsibilities:

• Revenue forecasting

• Implement revenue management operations, procedures and best practices

• Identify new revenue streams

• Develop overall pricing strategy to include all market segments and distribution

channels

• Provide guidance on corporate transient negotiated pricing as well as group pricing.

Ensure Group Responsible for effective Implementation and compliance with Revenue

Management Standards.

• Marketing: develop online and offline marketing and brand strategies, implement and

review

• Analyse potential areas for development

• Scope, analyse and implement new technologies to reach goals

• Technology: Oversee the development of our operating system, scope and implement

new technologies to enhance the customer experience

• Customer Experience: review, design and implement CX strategy. Be the customer’s

advocate in the company, always communicate the customer vision to the network.

Plan and prioritise tasks within overall project. Make sure procedures are followed

accordingly.