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Alina Komaromi-GheorgheAK

Alina Komaromi-Gheorghe

Customer Success | SaaS | Care & Onboarding

€250/day
Brussels, BE
3-7 years

Average response time: 1 hour

About Alina

Customer Success professional with experience in SaaS B2B environments, supporting clients through onboarding, account management, and ongoing support.

My work focuses on making the customer journey simple, smooth, and human. I help clients understand products quickly, solve issues efficiently, and stay engaged over time.

I have worked in fast-paced tech environments where communication, ownership, and adaptability are essential.

I believe Customer Success is not only about solving problems, but about making customers feel heard, guided, and supported.

I can support your team with:
• Customer support and issue resolution
• Client onboarding and activation
• Account and relationship management
• Customer experience improvement
• Building long-term engagement and trust

I enjoy working in structured yet human-centered environments where communication truly makes the difference.

I value clarity, empathy, and structure in everything I do and aim to help companies build strong, lasting relationships with their customers.

Available for remote opportunities worldwide.
  • English

    Native or bilingual

  • Dutch

    Conversational

  • French

    Conversational

  • Romanian

    Native or bilingual

Can work on-site
Brussels (up to 50km)

Experience

  • THEO Technologies
    Sales Development Representative (SDR)
    January 2018 - December 2019 (1 year and 11 months)
    • Engaged with potential B2B clients in a SaaS environment, identifying needs and initiating first contact
    • Managed inbound and outbound campaigns to generate and qualify leads
    • Communicated product value clearly and adapted messaging to different client profiles
    • Ensured smooth handover of qualified leads to sales and customer success teams
    • Led the Inbound Team
    • Developed strong communication and client interaction skills in a fast-paced tech environment
    Communication Lead generation SAAS B2B Customer Interaction
  • Attentio
    Customer Success
    February 2011 - March 2014 (3 years and 1 month)
    Brussels, Belgium
    • Supported B2B clients in a SaaS environment through Customer Success, onboarding, account management, and ongoing support
    • Guided clients through product setup and adoption, ensuring a smooth and reassuring onboarding experience
    • Acted as a key point of contact, addressing questions and resolving issues efficiently
    • Focused on customer satisfaction, product adoption, and long-term engagement
    • Built and maintained strong client relationships through clear and empathetic communication
    • Collaborated with internal teams to communicate client needs and improve overall customer experience
    • Helped reduce friction in the customer journey by providing structured and timely support
    customer success customer support customer onboarding client relationship management Customer Interaction

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Education

  • Master of Cultures and Development Studies
    Katholieke Universiteit Leuven
    2010
  • Master in Communication in the Era of Globalisation
    Babes-Bolyai University
    2006

Skill set

Categories

  • Other