About Alina
English
Native or bilingual
Dutch
Conversational
French
Conversational
Romanian
Native or bilingual
Experience
- THEO TechnologiesSales Development Representative (SDR)January 2018 - December 2019 (1 year and 11 months)• Engaged with potential B2B clients in a SaaS environment, identifying needs and initiating first contact• Managed inbound and outbound campaigns to generate and qualify leads• Communicated product value clearly and adapted messaging to different client profiles• Ensured smooth handover of qualified leads to sales and customer success teams• Led the Inbound Team• Developed strong communication and client interaction skills in a fast-paced tech environment
- AttentioCustomer SuccessFebruary 2011 - March 2014 (3 years and 1 month)Brussels, Belgium
- Supported B2B clients in a SaaS environment through Customer Success, onboarding, account management, and ongoing support
- Guided clients through product setup and adoption, ensuring a smooth and reassuring onboarding experience
- Acted as a key point of contact, addressing questions and resolving issues efficiently
- Focused on customer satisfaction, product adoption, and long-term engagement
- Built and maintained strong client relationships through clear and empathetic communication
- Collaborated with internal teams to communicate client needs and improve overall customer experience
- Helped reduce friction in the customer journey by providing structured and timely support
Recommendations
Be the first to recommend Alina
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Master of Cultures and Development StudiesKatholieke Universiteit Leuven2010
- Master in Communication in the Era of GlobalisationBabes-Bolyai University2006
Skill set
Categories
- Other