Description

I help teams rethink delivery — combining sharp business analysis, structured backlog systems, and GenAI-powered workflows that save time, reduce chaos, and enable smarter decisions. With 17+ years in Agile delivery, DevOps, and program leadership, I bring structure to scaling and clarity to complexity.

🔧 My work blends:

• End-to-end backlog design and flow orchestration (Epic → Feature → PBI(User Story) → Task)

• In-depth business analysis bridging stakeholders, systems, and sprint cadence

• Customized Agile process templates tailored per team

• Automation & workflow design using GenAI, n8n, Zapier, cloud connectors

• Real-time insights via dashboarding and team telemetry

I design delivery ecosystems — from how User Stories are tagged and triaged to how AI copilots assist in backlog refinement, and how sprint reports land in inboxes without manual pain. I don’t build AI models — I build delivery systems that use AI wisely.

🚀 AI/Automation Experience:

• GPT-powered backlog agents, sprint copilots, and stakeholder updaters

• AI-enabled sprint summaries and automated release dashboards

• KPI tracking dashboards for 100+ stakeholders

• No-code automation in delivery pipelines (Zapier, n8n, cloud logic apps)

💡 Typical Projects I Support:

• Backlog transformation (structure, triage logic, tagging systems)

• Process and sprint cadence setup (Scrum, SAFe, or hybrid)

• GenAI automation pilots for delivery workflows and team augmentation

• KPI dashboarding and stakeholder visibility setup

• Strategic Agile coaching and embedded delivery leadership

📜 Certifications & Capabilities

PMP®, PMI-ACP®, PMI GenAI for PMs, PMI Prompt Engineering for PMs, IBM AI Product Owner, PSM I, PSPO 1, AWS Cloud Practitioner, Microsoft Azure AI & Data Fundamentals.

Tool-agnostic but highly fluent in: workflow automation (Zapier, n8n), backlog systems (Jira, Azure DevOps), visual reporting (Power BI, Excel), and GPT-based copilots for delivery teams.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Jabil Inc.|
AI-Augmented Delivery Strategist | Agile Program Manager
DIGITAL AND IT
January 2019 - Today (7 years and 4 months)
Penang, Malaysia
Led multi-region Agile delivery and automation programs across high-impact domains (EHS, supply chain, customer platforms). Specialized in integrating GenAI, DevOps, and Agile frameworks to accelerate delivery, streamline backlog workflows, and automate sprint intelligence — all in complex, enterprise-scale environments.

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🔹 Core Offerings and Achievements

🌀 Agile & Program Delivery (Remote, Cross-Team)

Directed Agile delivery across 3–5 concurrent global programs using Azure DevOps and ServiceNow.

Managed 5,000+ PBIs with complex dependencies and distributed team coordination.

Achieved 20% increase in on-time delivery and reduced cycle time by 15% via KPI-driven Agile execution.

🤖 GenAI + Automation Integration

Embedded GPT-based copilots into delivery workflows: backlog triage agents, stakeholder update generators, and sprint summary assistants.

Automated 2 full delivery workflows using n8n, Zapier, and Azure Logic Apps, saving over 40 hours/month in reporting and task tracking.

Reduced manual backlog and triage time by 25% through AI-enabled workflows.

📊 Data-Driven Visibility & Reporting

Built and maintained real-time Power BI dashboards integrated with Azure DevOps.

Enabled visibility for 100+ stakeholders across program velocity, team capacity, release health, and sprint metrics.

🧑‍🏫 Agile Coaching & Scaling

Coached 5 Agile teams across Scrum, SAFe, and Kanban practices.

Integrated maturity models and sprint KPIs that improved predictability and team engagement by over 20%.

Uplifted Agile process adoption across delivery, product, and architecture units.

🤝 Stakeholder Alignment & Strategic Enablement

Partnered with 10+ senior leads across product, architecture, and business functions.

Translated high-level transformation goals into measurable Agile delivery roadmaps.

Acted as bridge between AI vision and team-level adoption via use case design and implementation coaching.
Microsoft Power BI Kanban Agile Coaching and Scrum Team Enablement Gen AI workflow Integration Agile Program Management
UST Global
Senior System Analyst
DIGITAL AND IT
July 2016 - January 2019 (2 years and 7 months)
Penang, Malaysia
• Led Agile delivery and technical modernization for Intel applications as Scrum Master and Tech Lead for a co-located team, collaborating with global stakeholders in Malaysia, USA, and China.
• Facilitated sprint ceremonies via Rally and TFS, improving delivery predictability by 20% and enhancing backlog health by 25%.
• Mentored a 5-member team, reducing critical defects by 30% and boosting team velocity by 15%, while significantly improving code quality and Agile maturity.
• Led efforts to modernize legacy .NET services while maintaining operational continuity and system uptime.
• Delivered 4 full-stack projects using Angular, TypeScript, SQL, and C#; modernized 2 critical legacy .NET services, improving system stability by 40% and reducing technical debt.
WeblineIndia
Team Leader
DIGITAL AND IT
June 2012 - June 2016 (4 years)
Ahmedabad, Gujarat, India
• Led development of 7+ software projects using C#/.NET and SQL, delivering client solutions across 3-5 diverse domains. Managed an 8-member Agile team using Scrum, improving delivery throughput by 15% and visibility.