Alper Diner

My job is B2B customer service and the activities are:

- Taking in customer orders, handling the entire flow and following up.

- Checking if open orders are confirmed and if planning is done property.

- Responding to customer requests, identifying specific needs and finding solution to problems

- Rationalize the validity and effectiveness of operations together with logistics and commercial teams and suggest improvements.

- Following up on corrective measures in case of complaints.

- Following up on monthly forecasts via various tools.

- Collaborating with both internal and external logistics such as carriers, freight forwarders and customs for shipments from Europe and Middle east.

- Enter returns for damaged and out of specification goods.

- Requesting to booking payments or release accounts when necessary.

During my internship at Barefoot Startup Studio, I was supporting sales efforts using direct sales methods such as telemarketing and social media. As the company was a startup, working hours sometimes varied, however, I have mostly worked from 0900 until 1700. I've had to develop:

• Good organizational skills: conform to deadlines with a strict planning established during weekly meeting

• A customer-oriented attitude: understanding that customer complaints are insights rather than criticism and that customer satisfaction is a key element for the longevity of a business

• A professional attitude: to pay attention to details, be pro-active and courteous

• A team-player attitude: to coordinate tasks and work well with the other members, to be adaptable and take responsibility.

• Good sales and communication skills: to find prospects and deal with customer inquiries over various platforms such as telephone and social media

• Extensive knowledge of products: to explain customers the functioning and use of complex unsought products

Community manager at Woobe, subsidiary of Barefoot Woobe is a human resources online assistant to strengthen corporate social communication.