About Amélie
Product & Service Experience Design + Leadership Coach
👉 with me, you take action & deliver in the most radical human way✌️defying the unsustainable growth frenzy✌️
I'm a digital enthusiast passionate about human-centered design. I’m a self-starter with strong communication and organisational skills. I love initiating and developing strategies and tactics, collaborating with teams to optimise execution, and fostering an enjoyable work environment.
RELEVANT SKILLS
- CX methodology : Customer understanding, Customer Journey Mapping & Ecosystem Building
- Product Owner : Website, Mobile & Application Building
- Sales & conversion flows optimization & creation, throughout behaviour analytics - UX, IU, CRO
- Audit, analyse, recommendations & roadmap setup to lead product creation & optimisation with strong stakeholders management skills.
- Human-centered design: evangelisation, education & training to drive people into taking action!
- Leadership Coaching - ICF standard
French
Native or bilingual
Dutch
Conversational
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Women in CXSolopreneur Club - Community LeaderJanuary 2022 - Today (4 years and 5 months)A bubbly place where freelance, consultants and entrepreneurs can connect & support one another to grow our business (and ourselves!).
- Women in CXFounding MemberMarch 2021 - January 2022 (10 months)
- D'Ieteren AutoCustomer Experience ConsultantNovember 2020 - Today (5 years and 7 months)Belgium- skoda.be facelift- Skoda Belgium digital ecosystem improvement- Virtual Brussels Motor Show 2021&2022 - CX & funnels optimization- B2B & B2C Customer Journeys optimization- CX governance for the Skoda digital ecosystem Marketing team nominated this year for Innovation Excellence Award & Best Engagement Platform Award within the SKODA Group our of 86 countries.
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Education
- Business Management, Business Management; Option: Marketing & International Management - English.Ichec Brussels Management School2009Business Management, Business Management; Option: Marketing & International Management - English.
- Master in Business Management, Marketing and International BusinessHaute Ecole 'Groupe ICHEC - ISC Saint-Louis - ISFSC', Bruxelles2009Master in Business Management, Marketing and International Business