Description

Trilingual Executive Virtual Assistant & Customer Support Specialist with 5+ years helping eCommerce, SaaS, and travel brands streamline operations. Expert in inbox management, CRM, Shopify, and multilingual customer support (AR/EN/FR). Passionate about boosting efficiency and delighting customers. Available 20–35 hrs/week — let’s work together!

Industry field of expertise

Languages

Arabic
Native or bilingual
English
Fluent
French
Conversational

Workplace preferences

Remote only

Primarily works remotely

Freelance, Remote
E-commerce Customer Success Specialist
January 2022 - Today (4 years and 5 months)
• Onboarded and guided new clients through setup of their online stores, aligning store build, marketing strategy, and design needs.
• Conducted onboarding calls to assess customer needs, aligned services, and delivered customized success plans.
Freelance,
Virtual Assistant & Customer Support Specialist
May 2023 - Today (3 years and 1 month)
• Provided daily administrative and email management support to entrepreneurs and small businesses.
• Created and managed social media calendars for Facebook, Instagram, and LinkedIn.
• Assisted in LinkedIn outreach and online lead generation initiatives.

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Bachelor's Degree
Higher Institute for Specific Studies
Bachelor's Degree
Meta Social Media Management Certificate
Meta Social Media Management Certificate