About Ana
I support you in designing and delivering projects, services, and learning experiences that actually work.
I work at the intersection of project management, service design, and facilitation, often stepping into teams that need someone who can bring clarity, structure, and momentum without disrupting their culture.
Whether it’s launching a new service, running a complex project, or designing and facilitating a meaningful workshop or event, I help teams move from ideas to action.
I am expert in design thinking, certified Project Management Professional, with a decade of experience at the intersection of social impact, business, and innovation.
You might work with me if…
- **You have an important project that needs a steady hand.
→ End-to-end project management
- You’re designing a new service (or rethinking an existing one)
You want to understand real user needs, design something meaningful, and set it up so it can actually run inside your organization.
→ Service design + operational setup
- **Your team needs to come together and do some real thinking
→ Design & facilitation
Serbian
Native or bilingual
Spanish
Fluent
English
Native or bilingual
German
Basic
Can work on-site
Logroño (up to 50km)
Experience
- Ana JanosevFREELANCE FACILITATOR, PROJECT AND PRODUCT MANAGERApril 2024 - Today (2 years and 2 months)
- Facilitated trainings, innovation, and organizational development processes for non-profits, (social) startups, and SMEs (over 10 trainings for 200+ participants in 1.5 years)
- Managed projects and products, supported service launches, conducted customer interviews, tracked performance, and developed go-to-market strategies
- Designed and managed recruitment and onboarding processes, and automated onboarding and reporting workflows using ClickUp and Airtable, improving coordination and reducing manual tasks for clients
- SIA Social Impact Award gGmbHMANAGING DIRECTORCIVIC AND SOCIAL ORGANIZATIONSJanuary 2022 - December 2023 (1 year and 11 months)Vienna, Austria
- Managed strategic projects ofthe organization, from inception to completion
- Managed full employee lifecycle - grew the team from 6 to 13 people within 2 years, developed new HR processes, and cut onboarding time by 40% through structured training and documentation
- Designed a 7-year organizational strategy using a community-based, co-creative process
- Raised funds with corporations, philanthropic, and public institutions, and increased the organizational budget by 100% within a year
- Managed international strategic partnerships across 18 countries
- Led organizational culture building and team development that increased team satisfaction scores by 21% (based on internal survey results)
- Represented the organization in networks, media, conferences, and events
- SIA Social Impact Award gGmbHPROGRAM AND COMMUNITY LEADCIVIC AND SOCIAL ORGANIZATIONSSeptember 2018 - December 2021 (3 years and 3 months)Vienna, Austria
- Designed and implemented educational programs for social entrepreneurs
- Onboarded over 20 new international program partners and facilitated international community-building in remote and in-person settings
- Developed and managed an internal knowledge database, used across 20+ international teams
- Designed impact assessment instruments for long-term program evaluation
- Designed and delivered new services for program licensees, based on the analytics and feedback
- Developed and facilitated workshops for early-stage social ventures and non-profit organizations, and online and offline events (from 10 to 400 people)
- Designed and managed online (10-100 participants) and offline (10-150+ participants Recruited and managed a team of15+ volunteers
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Education
- BA in International RelationsUNIVERSITY OF BELGRADE, FACULTY OF POLITICAL SCIENCES2015
- Design Thinking FundamentalsDesignThinkers AcademyAdriatic2021Design Thinking Fundamentals
Certifications
- Project Management Professional (PMP)®Project Management Institute2025